temporary suspension message has unusable links

  • 1
  • Problem
  • Updated 2 weeks ago
  • In Progress
I'm still sometimes getting suspended.  Just happened Oct. 1 without a warning email.  Just poof!  To make things worse, the Attention! message at this URL, notice.exede.net/customer-suspend.html has a broken link.  The link is supposed to take the customer to account.viasat.com, but it doesn't - I get server not reachable error.  This has happened before.  It wasn't just a one-time glitch.  Please fix this because folks need to be able to pay when these sudden disconnects happen.  We are in the jungle in Hawaii w/out cellphone service.  I need to drive 12 miles to town to get online and make the payment.  Thanks!
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crystal3tech .

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Posted 2 weeks ago

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