So out of the blue a week ago, my internet just went out. After trying to troubleshoot and working with the awesome rep (please give her lots of kudos, she was awesome), it was determined that a technician needs come out and save the day.
As I'm waiting for that to happen this Friday. I completely forgot that I had even called ages ago asking about rewiring the sat, to move the modem with my router to another building on the property. Since a tech is coming out anyway, do I need to call again to update the service request, or just surprise it on them when they arrive? I realize that would entail an extra charge, and am totally fine with that.
As I'm waiting for that to happen this Friday. I completely forgot that I had even called ages ago asking about rewiring the sat, to move the modem with my router to another building on the property. Since a tech is coming out anyway, do I need to call again to update the service request, or just surprise it on them when they arrive? I realize that would entail an extra charge, and am totally fine with that.
Posted 1 year ago
Anniem is correct. When I had Viasat I had 3 tech visits for connectivity problems, one of them showed up in a small car with a laptop and a briefcase an electronic tech would carry. Same problem, next guy shows up in a utility bed truck with two ladders and every tool under the sun. All techs are not created equal.
I have had customers ask what I am driving because they had concerns about road conditions I would encounter.
I tell them I would be driving a 63 Buick - which yields a pregnant pause.
(wish I could see their face)
No, I have a Tacoma, no worries...
I tell them I would be driving a 63 Buick - which yields a pregnant pause.
(wish I could see their face)
No, I have a Tacoma, no worries...
63 Buick? Between the back seat and the trunk I bet it has as much cargo space as a short bed pick up.
