Taking action

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  • Problem
  • Updated 8 months ago
After 48mins on hold, limits have been reached.
Viasat is absolutely the most horrid consumer experience I have ever encountered. A 30yr veteran in retail management, I have a little insight as to what an acceptable level is based on service, demand and regulatory factors. Viasat/Excede fails at all levels of delivery a product to a consumer.
I have submitted an email as well as completed a thorough and detailed survey with no response after 10 business days.
I will be contacting Texas SAG, Texas PUC, FCC and FTC with logs, names and screenshots pertaining to the failure in providing contracted services. Legalese can only protect them for so long.
I hope someone is listening
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ultimate consumer

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  • Frustrated and victimized by the very essence of what is wrong with corporate America. Viasat is a shining example of why this country has issues, corporate greed and lack of accountability

Posted 8 months ago

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Photo of Russell Hiler

Russell Hiler

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I have audio recordings of customer service lying to me. I have pics also. I am prepared to go to court. Class action lawsuit......

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