Surfbeam2 RM4100n replacement options

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  • Updated 2 years ago
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My Surfbeam2 RM4100 Viasat modem has stopped working, when i try to reset it gets no signal.  see attached screenshots:

Any ideas as to the problem? I've pressed the tiny reset button but no change..
could it be the tria?

If I need a replacement modem (found an SM2101 model used on ebay) would that be acceptable replacement? I really don't want to pay the almost €300 for a new one if this one is bricked..

Any and all ideas will be great.
Photo of BrantBear


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Posted 2 years ago

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Photo of Jim16


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You can't buy one yourself.  Only Viasat can replace it for you.  The ones you buy will not work.  You need to have a service call and they will check your set-up and determine what has gone wrong.
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Old Labs (VS1-329-L12FZ)

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Although it's a Viasat product, it appears you're a Tooway subscriber, you'd probably need to contact Eutelsat for replacement.
Photo of VeteranSatUser


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Very well could be the tria, and not the modem.

Don't buy a modem off eBay, it will be worthless whether it is bricked or not.
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Brad, Viasat Employee

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Hi Brantbear

I would agree with the posts above. Since you appear to be with Tooway you'll need to contact them whom I believe are our counterpart there to replace it.  DO NOT buy a modem online. Those are encoded to our service only and are provisioned to individual accounts, you'd basically be paying for a paperweight if you did that.