Surfbeam2 RM4100n replacement options

  • 1
  • Question
  • Updated 6 months ago
  • Acknowledged
My Surfbeam2 RM4100 Viasat modem has stopped working, when i try to reset it gets no signal.  see attached screenshots:

Any ideas as to the problem? I've pressed the tiny reset button but no change..
could it be the tria?

If I need a replacement modem (found an SM2101 model used on ebay) would that be acceptable replacement? I really don't want to pay the almost €300 for a new one if this one is bricked..


Any and all ideas will be great.
Photo of BrantBear

BrantBear

  • 1 Post
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Jim16

Jim16, Champion

  • 1861 Posts
  • 1532 Reply Likes
You can't buy one yourself.  Only Viasat can replace it for you.  The ones you buy will not work.  You need to have a service call and they will check your set-up and determine what has gone wrong.
Photo of Old Labs

Old Labs

  • 3323 Posts
  • 3312 Reply Likes
Although it's a Viasat product, it appears you're a Tooway subscriber, you'd probably need to contact Eutelsat for replacement.
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2538 Posts
  • 1388 Reply Likes
Very well could be the tria, and not the modem.


Don't buy a modem off eBay, it will be worthless whether it is bricked or not.
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Hi Brantbear

I would agree with the posts above. Since you appear to be with Tooway you'll need to contact them whom I believe are our counterpart there to replace it.  DO NOT buy a modem online. Those are encoded to our service only and are provisioned to individual accounts, you'd basically be paying for a paperweight if you did that.
(Edited)