Super slow

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Aug. 2017 I was put on data restriction Yet again. When the new month of Data started the speed is even slower than it was on restriction. I went on chat and did a speed test. They couldn't do anything to change the speed which is 0.18 Mbps download & 1.16 upload. I cant call as I have no phone right now. It's not my laptop it's the same on my tablet. This is extremely frustrating waiting 5 minutes for a page to come up. After so many other issues with exede This is the last please do something about this matter ASAP there are only so many hours in a day and I'm tired of wasting mine in front of my laptop just to do 2 simple things. I tried tech help it takes me back to the questions page.
Photo of Lisa Crafton

Lisa Crafton

  • 22 Posts
  • 9 Reply Likes
  • sick of all the problems

Posted 1 year ago

  • 1
Photo of Leo George Jr

Leo George Jr

  • 39 Posts
  • 28 Reply Likes
Do you have the new modem with built in WIFI? That is the problem. Plug in another router and your speeds will triple.
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Bev, Champion

  • 3076 Posts
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Lisa, since you cannot call, please email your account and contact information as well as a request for assistance with slow speeds, and, which kind of modem you have (One with wifi built in or not) to exedelistens@viasat.com and, someone will be able to help you.
Photo of Tim Spake

Tim Spake

  • 410 Posts
  • 211 Reply Likes
Good luck, you will need it