Super slow

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
Aug. 2017 I was put on data restriction Yet again. When the new month of Data started the speed is even slower than it was on restriction. I went on chat and did a speed test. They couldn't do anything to change the speed which is 0.18 Mbps download & 1.16 upload. I cant call as I have no phone right now. It's not my laptop it's the same on my tablet. This is extremely frustrating waiting 5 minutes for a page to come up. After so many other issues with exede This is the last please do something about this matter ASAP there are only so many hours in a day and I'm tired of wasting mine in front of my laptop just to do 2 simple things. I tried tech help it takes me back to the questions page.
Photo of Lisa Crafton

Lisa Crafton

  • 22 Posts
  • 7 Reply Likes
  • sick of all the problems

Posted 6 months ago

  • 1
Photo of Leo George Jr

Leo George Jr

  • 26 Posts
  • 2 Reply Likes
Do you have the new modem with built in WIFI? That is the problem. Plug in another router and your speeds will triple.
Photo of Bev

Bev, Champion

  • 2623 Posts
  • 1042 Reply Likes
Lisa, since you cannot call, please email your account and contact information as well as a request for assistance with slow speeds, and, which kind of modem you have (One with wifi built in or not) to and, someone will be able to help you.
Photo of Tim Spake

Tim Spake

  • 306 Posts
  • 128 Reply Likes
Good luck, you will need it