Slow speeds

  • 2
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
I'm paying for boost and getting less than 2mbps download speeds!
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Patrice Atwell

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Posted 2 years ago

  • 2
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Diana, Viasat Employee

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Hi Patrice,  I'm sorry to hear your speeds are slow.  Please send an email to exedelistens@viasast.com with your account information. We will review your account to determine what is causing your slow speeds.  Thanks
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ggg rt

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often get 1/4th of a meg after i use my 12 gigs..  Sometimes less.  Was told after several techs looking into the situation that anything is possible after one uses up their initial data. Buy more data or suffer the consequences. 
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Jim16

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Read your contract you agreed to...everything is explained nicely, but you must read it first. 
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ggg rt

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nothing in my contract that speaks of 200K download speeds  it says "1-5 megs" after plan data is used up.   
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Patrice Atwell

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My slow speeds had nothing to do with data since I was not over the limit at time. It seems to be better now though. Just really wish I had never switched to Freedom. Not worth it.
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ggg rt

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Others will tell you read the contract that u signed. IT was worded nicely that It allows for little or no data at all . regardless of what you thought or were told. hope you don't have 23 months left on your contract like I do.
(Edited)
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Jim16

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      "D. Data Allowance Policy/Bandwidth Usage Policy. Classic Exede, Essential 10, Exede Evolution and WildBlue Plans are subject to strict data usage limits which are described in the Data Allowance Policy. If you exceed your data usage limits, ViaSat will significantly slow and/or restrict your Internet Service, or certain uses of your Internet Service, for the remainder of your monthly billing period. The Liberty service plans (“Liberty Plan(s)”) are subject to “Priority Data” usage limits which are also described in the Data Allowance Policy. If you exceed your Priority Data usage limits, you will receive “Liberty Pass” for the remainder of your monthly billing period. Liberty Pass speeds will be slower than Priority Data speeds, do not support video streaming on multiple devices and may not support streaming of high definition video. Liberty Pass speeds will vary based on the time of day and your geographic location and may be extremely slow when the network is busy, typically in the evening hours (about 5:00 p.m. – 2:00 a.m. local time), which may greatly impair your ability to use the internet. Liberty Pass users will receive lower priority on our network than subscribers who have not exceeded their data allowance or other data threshold, which may result in Liberty Pass users experiencing slower speeds when the network is busy than subscribers who have not exceeded their data allowance or other data threshold. Heavier users of Liberty Pass may be slowed to a larger extent than lighter users. The Freedom service plan (“Freedom Plan”) is governed by the Bandwidth Usage Policy and is not subject to a strict data allowance; however, as set forth in Exhibit A, if you use more than 150 GB of data during your monthly billing period, certain speeds of your Internet Service will be slowed, as described in the Bandwidth Usage Policy. In addition, ViaSat may contact you and request that you reduce your monthly usage below 150 GB or transition to another service plan. If you do neither, ViaSat may terminate your service in accordance with Section 4.4 of the Agreement. The data usage limits for our Internet Service plans are set forth in Exhibit A, attached hereto and incorporated herein."     https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0ahUKEwi...
(Edited)