Sudden increase in priority data usage yet I barely use internet outside of free zone

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  • Updated 4 months ago
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So yesterday I checked my account usage and it said I've used 2.1 GB of data since my billing cycle started on May 4th.  

That is high for me.  Nothing has changed in my usage.  I have all of my downloads set to download during the free zone from 3 am to 6 am and I only do light surfing outside of those hours.  I rarely watch YouTube from my computer and have the video data extender turned on.

On most days, I use no more than 333 gb of data.  Based on this, my usage shouldn't have been any more than 1.3 GB of data as of yesterday.  Puzzled at what happened to my data, I was going to wait a few more days and then send an email to viasatlistens@viasat.com.

This morning, while checking my Plex server, a windows dialog gave a message saying updates have been automatically installed.  There you have it folks.  Even though I thought I had disabled updates on my Windows 7 Plex server, I was wrong.

Windows 7 performing system updates was responsible for my sudden data usage and it was not Viasat's fault.  Imagine how bad my data usage would have been, had there been four of five computers pulling updates.

People who go nuts blaming Viasat for data disappearing, really should send them an email to investigate usage if you can't track down what is using your data.  If there hadn't been an update message on my Windows 7 machine, I never would have known.
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Stephen Rice, Champion

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Posted 4 months ago

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Bev, Champion

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Exact;y, don't get mad about seemingly phantom usage, get busy and send that email and, find the source.
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VeteranSatUser, Champion

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Isolating and fixing the root cause of the problem? Imagine that!
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James Besser

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mr rice stop buying stock get better plan
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Stephen Rice, Champion

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No thanks. I made 1% today on the S&P 500.
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Andy Schack

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I found a quarter in the Walmart parking lot. 

Andy
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VeteranSatUser, Champion

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25 pennies
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Bev, Champion

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I actually got the money for her portion of my cell bill from my 16 yr old granddaughter today. I need to play the lottery with that kind of good fortune. :)
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Andy Schack

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Back to the original topic: Good work figuring out the problem yourself. You'd be AMAZED at how many customers refuse to do this and instead insist on blowing up our phone at the store with "you stole my data" rants. 

Windows 10 computers are the worse. A couple months ago there was a 5 gig update....PER computer. My laptop has 10 on it but I'm careful the set my connection to METERED as it's the only way to keep things under control. 

Auto app updates on phones and tablets is another huge issue. We give every customer an easy to follow list of things to do to keep your data usage within bounds....virtually NObody does it. They want ME to do it for them.

Andy
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Michael McDowell

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For some reason I haven't ever been able to make that work! Maybe because they all still had internet access?
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GabeU, Champion

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Set Windows to share updates on your network, leave them all networked but, only one with internet access - voila, one download and all of them get the update.
That works wonders for those that have their PC's networked, but many don't, for whatever reason, and others just plain don't know how to, nor that they even can.  

Well, you could download the ISO and use it to update all of the computers. That way it is only one download.
While this is true, the majority of Windows 10 machines owners don't know that you can do this, nor would they know how to even if they did.  
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Stephen Rice, Champion

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What's an ISO?

Just kidding.
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fmj77

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A lot of folks don't realize that Windows 10 now allows you to set wired desktops as a metered connection as well.
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Heck, a lot of people probably never knew you could set wireless connections to metered.  LOL.