Ive had excede internet for 5 months now, and ive had a technician out twice to fix a non existent problem. I pay for 25mbs download speed, and the FASTEST ive gotten is 10, the average is around 3-4. Its absolutely pathetic, there thieves. And theres no way out of it, every beam is incredibily congested. THATS WHY. They signed more people up then what the beam can handle. Not to say the ping rate is garbage, but that comes with satelite internet. I was told by someone, that there obligated to supply a minimum amount of download speed according to contract. Anyone hear of this? I will be contacting BBB to figure this out. They have stolen well over 6-700$ from me and now ill have to pay more to get out from them. Any tips / advice / information? ALL i ever get from excede is some garbage about congestion. WELL IF YOU CANT SUPPLY IT THEN DONT OFFER IT. Tired of being robbed by this organization.