Still taking monthly payment for cancelled service 3 months in a row!!!

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  • Problem
  • Updated 2 years ago
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This is the third time I have been charged 129.99$ for services I don't have!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!im angry that I have to readjust my bills to accommodate your mistake!!!!!!!!!!!!! I'm Angry I have waste my time trying to stop you from taking money that shouldn't be taken to begin with!!!!!!!!!!!!!!!!!!! I'm going to take leagal action! Thi is rediculous!!
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Tina Boncella

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Posted 2 years ago

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Old Labs

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Send an email to one of the moderators here at exedelistens@viasat.com. Include your account and contact info with that email since your sign-in here is not correlated to your Exede account.

Don't post the information here since this is largely a public subscriber-to-subscriber support forum and the moderators will be able to provide some private assistance in resolving your billing issue.

However since it's the weekend and they don't provide 24/7/365 coverage here, don't expect an immediate response (but they do periodically stop in on the weekends). 
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Darlene Tallerdy Rowley

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need help there a lot of us mad to
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Old Labs

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Unfortunately, there is little your fellow subscribers here can do about billing issues.

Your options are contacting customer support using the chat, email or phone options at https://www.exede.com/contact-us-exede/

The online community option will simply bring you right back here; many find reaching out to an Exede moderator at exedelistens@viasat.com as noted above to be more effective (when the other avenues fail)..
(Edited)
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Diana, Viasat Employee

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Hi Tina, I would love to work with you to resolve this payment issue.  Please send an email to exedelistens@viasat.com. I want to make sure your account has been disconnected properly. It is not our policy to bill for services after an account has been cancelled. Let's get to the bottom of this together.  Exede Diana