Still losing Data.

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  • Updated 2 years ago
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My data reset today, I have been at work all day, all computers turned off.  When I get hom I check the usage meter, it says 3 gigs have already been used.  This is still a ongoing issue, I have even had tech support come out and replace my modem with a brand new one. This is obviously on Exedes end. When do they plan on fixing this issue? At this rate I will be data caped again after a few days.  I think it Only fair that Exede compensate people affected by this problem , with at minimum a free month of service.
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Steve Walker

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  • Frustrated

Posted 4 years ago

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Exede Lindsey

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Hello Steve, sorry to hear you’re having issues concerning your data consumption, especially after your modem was recently replaced. I would be more than happy to review your account to see if we can get this issue resolved for you. Please send your account and contact information to exedelistens@viasat.com. Thank you for posting -Exede Lindsey 
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Steve Walker

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I have already spoken with Beau.  I am going to have to call him. Talking to one more person is not going to help. Either Exede fixes the problem or they are going to lose customers.  I am a paying customer of many years. It has never been so bad, even when it was Wildblue.  If this issue is not resolved, and very shortly, I will take my business elsewhere.
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Steve Walker

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Now it is back to Zero as of 8 am this morning eastern daylight time.   I am not sure if they reset it or its another issue of the problem.
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Diana, Viasat Employee

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Hi Steve,  I'm glad to here your data is back at zero. I would like to look at your account to review it and to see what is going on.  Please send me your account and contact information to exedelistens@viasat.com.  Thank You.  Exede Diana
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Houston Wells

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same issue here. We have not been much the past 2 days but somehow used 7.7GB. and we dont use netflix or stream anything. How is this even possible?!
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Exede Beau

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Houston, I'd like to investigate this for you. I'm sure we can sort it out. Please email me your account and contact info at exedelistens@viasat.com. Please reference your post in your email.
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Houston Wells

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home*
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Ann Peck Morgan

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I have talked to 2 or three reps this month. My data is gone after 2 to 3 weeks every month and I am restricted. I do not watch any movies on line or down load any. I do surf the internet and go on social media alot , but my thing is as much as they charge , we should get better service.Most specially for us old valuable customers
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Exede Lindsey

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Hello Ann, I can definitely understand how stressful it is to not know where your data is being used towards.  I would love to review your account details and check your usage categories to help you find ways to maximize your data. Please send us an email to exedelistens@viasat.com. Thank you
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Paul Hicks

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I'm having the same problem, I talked Hughs net yesterday and I think I'll be changing on the first of the month. My trouble started when I got off my contract to just monthly.

Paul
(Edited)
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Danielle Brennan

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Paul, I am sure you will be treated so much better with HughesNet. Hopefully you will get much better service and respect from their customer service agents in India than I ever was. I switched to Exede a month or so ago, and am so happy I did make  the switch.

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