Like Craig said congestion could be one of the possibilities, but it could also be a number of other things. We can take a look at it if you email your information to email@example.com and/or if you contact our tier 2 support as it's happening they could do a few things as it's happening to try to relieve it (if congestion is the issue).
I am having a high percentage of packet loss according to tech support from my wireless company.
I was blaming them and it is Exede all along !! It is really bad at night. I can unplug my extender and my calls are crystal clear. Plug it back in and go thru the internet and you can not understand the other party at all, cutting in and out so bad. Of course, it is not Excede`s fault !! It is always the customer`s or the third party is what I get.
Of course she said there were no issues this morning when I called. I told her, wait till the internet traffic picks up later. At night, I can`t understand the other party at all !!!
They want you to use their voice calling products but I get a better price and service from what I have now !!
I will be so glad when another company finally makes their way to where we live so we can change providers with faster speeds and lower pricing !!!
Iuvtodrum, I'm sorry you are having issue and I would be frustrated as well if
I could not hear my callers. Please send your account and contact information
to firstname.lastname@example.org. I would love to review your account and how
your voice service is set up. I'm sure this can be corrected. Thanks