Still have half my billing cycle to go and already past 70% data used

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  • Updated 4 years ago
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Continued data loss though not quite as fast as before, but we have been extremely cautious. Just casual browsing and emails. But still the data loss is happening.  I really wish Exede will remedy this. I am very tired of paying for a service that I am not getting.
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Steve Walker

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Posted 4 years ago

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Virgil Teffeteller

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Steve the same thing has been happening to me for the last 3 months.I have been with them sense the change over from wild blue and was with them for years with  wild blue, and in that amount of time I may of went over data twice.Now the past three months I am having to buy more and more data.I think they are charging people for the free time after midnight until 5 am I have emailed them twice the last two months.I am over it if it happens again this month I am going to be taking my business else where.
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Patty Bray

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I am having the exact same thing.  We only use the internet for things like email My new billing cycle started 10 days ago and I am already almost at the 10gb that I pay for.  This is frustrating.  I am glad to see it is not only me.  When I signed up for this service I was a little cautious since this was my first time with satellite internet. I see now that I should have been down right scared.  This is awful. The customer service that I have received thus far has been awful and in no way helpful. It seems like the company is under the impression that some of us have no options but in reality I am not sure it would be worse to not have internet as frustrating as this is. 
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Exede Lindsey

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Hello Patty, I would love to help figure out what has caused the spike in usage. Please send an email with your account and contact information to exedelistens@viasat.com so we can address this issue as soon as possible. Thank you. 
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Virgil Huston

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I hate to say I am happy to see I am not alone, but it seems as if this is standard operating procedure for Excede. i started on wild blue, never a problem and the few times I exceeded data usage I knew it and paid for more. Since January, it has gone in the toilet. I run out after one or two weeks without any change in usage. Service is slow and appears throttled AT ALL TIMES including the beginning of the billing cycle and during the so-called "free" usage hours. I am actually considering going back to dial-up. Most likely, I will switch to Hughes Net. Excede has always ignored my requests for help or relief in this. As I see it, they owe me some major refunds for not delivering. Not holding my breath on that, ha ha. I just hope Hughes Net is better. We had better satellite internet when I was in Iraq and Afghanistan (private commercial satellite internet, not talking about military networks. Doesn't say much for Excede.
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John A Jones

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I am having the same problem.  Started with .4 GB left this morning and only read headlines and one news article.  With in 1 hour and 20 minutes I was restricted.  No way did I use that much data in that time frame.  Time to look for a new provider but it want be Hughes Net.  They are the worst one on the market.
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Old Labs (VS1-329-L12FZ)

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Installing a robust traffic monitoring application will allow you to confirm or not whether your data usage is in line with that reported by Exede. Recommendations vary by operating system so would need to know which operating systems your using for all attached devices. 

At the same time, your router may have built-in traffic monitoring features which can be used to confirm or not as the case may be.
(Edited)

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