STILL dealing with issues!

  • 2
  • Problem
  • Updated 10 months ago
  • Solved
Last month we ordered service with DirecTV, supposed to bundle with AT&T however our nightmare began when Viasat was contracted instead. They came and installed on a Sunday, the internet NEVER worked. The installer claimed it was the modem, we bought a new modem...still didn't work. Even though we shouldn't have been charged they claimed that it would cost $100 for a technician to come troubleshoot the issue. Then we could dispute it. Then we realized we were not on the plan that we had agreed to with DirecTV. Viasat refused to change the plan or fix the non-working internet. DirecTV contacts them and realizes that they cut the internet cord when installing satellite the following day (Monday). Viasat offers to let us out of our contract (THANK YOU) and waive the termination fee. We remove all the equipment and return it to make sure we aren't charged anything...THEN WHAT DO YOU KNOW...$370.81 comes out of my account. Not to mention we paid $43 for installation that NEVER WORKED! After an angry aggrevating call to the billing department they claimed that they could not handle the billing only corportate handles these transactions but they would "escalate" my issue and I would be refunded in 3-5 business days. We are on day 5 NO REFUND. Apparently I was charged because the reversal was mistakenly not processed. WHEN WILL THIS COMPANY EVER GET IT TOGETHER and WHEN WILL I GET MY REFUND?!
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Tara Holliefield

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  • MAD, ANGRY, CHEATED

Posted 10 months ago

  • 2
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Matt B, Viasat Employee

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Tara, have you followed up with us at ViasatListens@viasat.com?  If we promised to waive your ETFs, and you were still charged, we'll fix it.
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Tara Holliefield

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I was given two ticket numbers that were placed Ron correct the issue. It has still no time been done 6th business day.
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Tara Holliefield

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*not been done
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J&J

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Tara Holliefield

Do send the email as Matt B recommended.    Customer service does not have the resources he has to get this thing fixed.
 
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Matt B, Viasat Employee

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I'm glad it's being worked, but I'd still like to check it from our side.  As J&J said above, my team has higher access, as we work at the corporate level. 

At the very least, we can confirm for you that it's processing!

ViasatListens@viasat.com
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bill nord

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That's what lawyers are for.
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J&J

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bill nord

You are such an idiot.  Surely you saw Matt B, Employee tell Tara Holliefield she needs only to send an email and Viasat will fix the problem.  Take you hick lawyer and go sue a pizza place for being over 30 minutes delivering your junk food.  Yea, I said you're  an idiot, so sue me.
 

 
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Stephen Rice, Champion

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Stuff like that is why me and Craig aren't champions anymore.
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J&J

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I call them as I see them.  When truth is gone, there will only be lies to listen to.