Issues with switching service

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
Well I'm feeling a little disgusted right now. I just switched to Dish Internet from Excede Viasat best move we've made in a long time. However when I called to cancel the Excede Viasat because my bill came due on the 12th they will not prorate out the rest of the month so I have to pay a full months bill for 2 days of service. That really chaps my hide.
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D'Juana Griffith Tomlin

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  • Disgusted

Posted 3 years ago

  • 1
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Colorado Bobby

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Send them a check, pro rate it and write Payment In Full on it, and they will cash it.  Then send their equipment back and let them bill you for the rest.  Let them wait a long time.
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JEP

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People that don't read their contract are often disappointed later by what they have agreed to.
From the customer service agreement section Termination by Subscriber: "You are responsible for the full monthly Service fee for any month (or portion of a month) in which you receive Service and ViaSat will not provide a pro-rata refund for any pre-paid fees regardless of when your Service is terminated."
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Exede Lindsey

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Hello D’Juana, I’m sorry to hear your no longer Exede customer, I certainly would like to take a look you invoice and see how I can assist further. Please send your account and contact info to exedelistens@viasat.com. Thank you  
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D'Juana Griffith Tomlin

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Thank you for taking the time to acknowledge this problem for me.
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bill nord

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Got to be responsible for your actions == especially when signing contracts with large money-grubbing companies  and smaller ones too. Lesson learned.
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Kaotic Technologies

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Dish internet is exede,,, welcome back to the family
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Jim, Champion

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Not necessarily - DishNet could be Exede or Hughes. I actually see them pushing Hughes a little more. Makes sense as they own Hughes. Unless you ask for one or the other you are at their mercy as to which they install.
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Kaotic Technologies

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I didn't know that that's pretty slick
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D'Juana Griffith Tomlin

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Wow what a wicked web they weave. Double payment from me this month. Congratulations Excede
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JEP

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D'Juana - Don't forget to send your modem & TRIA back or you will be billed for those also.

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