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Posted 2 years ago
Diana, Viasat Employee
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Steve Frederick-VS1/Beam314, Champion
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You'll find this of use.
All this technology is great BUT you will have to learn how to control it IF you want to use it.
Andy
Bev, Champion
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Other things that can use data even if you are not actively using connected devices include software updates and background app refreshes. Pleas see this article for more tips on managing your data.
http://help.exede.net/articles/General/Maximize-Your-Data
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Bev, Champion
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Andy
Gwalk900, Champion
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I agree 100% with Andy on this subject.
You have to understand "multiple connection paths" along with "background processes".
Each has to be monitored to get a clear picture of the data used along each path.
I suggest you read the following topic:
https://community.exede.com/exede/top...
I have an Asus RT-AC3100 router that will display data used by each device along with what programs, processes and applications used the data as well as when it was used.
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Gwalk900, Champion
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You have posted your position on more than one occasion but never have engaged in dialog or posted any supportive evidence.
You stated above:
"how is it disputable at all when the Ethernet cable is unplugged and it still disappears even if it was unplugged before the data reset and the data used up after a fresh reset and the cable still off of it?"
In answer, it is very possible.
Please follow along.
The first principal is The Loop:
To maintain the best possible performance and accuracy the Modem has to maintain constant contact with the Gateway.
Contact with the Gateway can be interrupted for a number of reasons:
>Poor aim from the terminal to the satellite<
>Poor weather between the terminal and the satellite<
>Poor weather between the satellite and the Gateway<
>Technical problems within the Gateway<
>Powering down the Modem<
ANYTHING THAT BREAKS THE "LOOP" PREVENTS THE MODEM FROM MAKING A SUCCSESSFUL "SYNC CYLE".
The Modem logs usage as it occurs. It does report the usage to the Gateway but not in "real-time". There is a "sync cycle" and there are delays.
If power is removed from the Modem, the Loop is broken and the Sync Cycle is delayed. We also have to consider the other conditions, posted above, that will break "Sync".
That is one reason why data can appear to be deducted from a new data refill. You don't have data "roll-over", you can't have more than 100% of your data allotment.
We need to consider the type of Modem we have. There are two. Wired and wireless.
They share certain traits but the addition of the WiFi Modem adds some extra "connection paths" that must be taken into consideration.
Here is a functional diagram of the two Modems:

A Modem has a number of "sections":
The Modem section performs Modulate/Demodulate duties
The Router section "routes" data, handles DHCP functions as well a NAT duties.
The Ethernet section allows wired connections
AND
The Wireless portion of the WiFi Modem allows multiple wireless devices to share your connection.
That wireless portion is fraught with potential "leaks" if not properly setup, secured an monitored.
Two important points:
Removing the Ethernet cable from a non-WiFi modem while leaving the Modem powered up will effectively isolate all the Modems connection paths while and still maintaining the all important "Loop" that allows continuous Command & Control functions that include "data usage Sync"
Removing the Ethernet cable from a WiFi modem does NOT totally isolate the Modem due to the nature of "WiFi"
Both 2.4 and 5.0 ghz wireless functions MUST be disabled, along with any "Guest Account" functions to truly isolate the Modem while still maintaining "Sync".
The above assumes a properly setup and secured wireless network.
Next we have to consider the "types" of data that goes through the Modem:
Every bit and byte of data has to run through the modem.
This useage is in three forms ......
>Data used by the modem itself in the form of "Command & Control" otherwise known as Overhead<
>Data used in the re-transmission of your data due to failing equipment<
>Data used by YOUR devices connected to the Modems LAN port<
There are procedures, processes and tools to assess and address each of these.
It is important to note that the Modem must remain powered up for the Hughes Loop to remain intact, that all internal Modem logs are retained so the forum Mods are able to use the data to support your issue and that all useage and history meters are updated as of the last modem "sync cycle" with the Gateway.
Taking them one by one:
>Data used by the modem itself in the form of "Command & Control" otherwise known as Overhead<
If you believe you are losing data the first step is a Modem Isolation Test:
This entails in the case of a non-WiFi Modem taking a screenshot of your usage meter, noting the exact time and then disconnecting the Ethernet cable.
The Modem must remain powered up so as to maintain "sync".
Wait a number of hours
Reconnect the Ethernet cable and then immediately take another screenshot of your remaining usage.
We then need to review the results.
There likely will be some usage reported. "Sync" is not in real-time but the usage should be minimal.
In the event the usage is considerable then you need to post those screenshots in a new topic here in the Community and email the data to:
exedelistens@viasat.com
The Forum Mods are Corporate level employees, they can take your info and run remote diagnostics on your system to see if you have failing equipment, poor aim or a number of other conditions such as a Modem stuck in a update/fail/fallback mode.
The second type of usage:
Next we have:
>Data used in the re-transmission of your data due to failing equipment<
For this we need to start a topic and tag one of the Mods and ask that they run remote diagnostics on your system.
It is possible for data that you have sent or requested to have to be retransmitted thereby using excess data. This can be due to failing modem/transmitter or poor aim among other things.
The Mods will be able to see if this condition is active.
Finally the last and most difficult:
>Data used by YOUR devices connected to the Modems LAN port<
We have to understand "connection paths".
These are going to be ALL of the potential ways that devices can access your Modem and thereby gain access to your data.
In the past (prior to the wifi modem) things were pretty simple. Nothing connected to the Modem's single Ethernet port ... equals no connection paths and no data usage:
Tracking this is a topic unto itself.
I suggest you follow the steps outlined above. In the event usage is not occurring when the Modem is isolated and the terminal has good diagnostics, the we need to do a careful assessment of your Network and connected devices.
Do the above, post back with the results.
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Gwalk900, Champion
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Do you have the WiFi Modem?
If so, are you turning off the "radios" during this period of Ethernet disconnect?
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Steve Frederick-VS1/Beam314, Champion
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"Again, all wireless carriers in the US have similar policies, and they all use similarly vague and confusing language to describe those policies. In the end, here’s what you need to know: If you’re on an unlimited data plan, your 4G LTE data speeds may be intentionally slowed — throttled — if your usage in a single billing period surpasses:
- 22GB on Verizon
- 22GB on AT&T
- 28GB on T-Mobile
- 23GB on Sprint
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Diana, Viasat Employee
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How may devices are connected to your router?
Do you turn them off?
Is your router password protected?
Does anyone else have access to your account?
Unplug the modem and the router from the power source (the wall) after they have been used.
The modem does not give real-time data usage. It is delayed.