Staying connected

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  • Question
  • Updated 12 months ago
I had Exede for 6 + years at my previous address with no connectivity problems. We have now been at our new residence for about a month and I have to unplug the equipment at least 3-4 times a day to get a signal. What could be the problem?
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Cheryl Trimble Carr

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Posted 12 months ago

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Bev, Champion

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Many things can cause that ranging from an improper installation to obstructions, like tree limbs to, loose cables, dish alignment. Send an email with your account information to exedelistens@viasat.co and, ask them to see if everything looks okay from their end.