Unhappy with bill

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
Stay far away from this company. Over billed me last month by $25 or
$30 and told me the only way to resolve it was to credit me this month.
Yesterday they double billed for $106. When I called to have it
rectified they told me it would take 2 weeks for a refund or they would
credit next month's bill. When I explained that by them double billing
me my check to the power company was gonna bounce
the CS rep said go handle it with your bank. I'm a disabled vet and on
a limited income. I pay my bills to the penny every month. After 10
Minutes and seeing no positive resolution I hung up. The CS rep called
me back twice yelling at me. Needless to say I'm trying to work with my
bank so this doesn't snow ball into over draft fees. This company uses
predatory tactics on people with minimal Internet options. Stay far
away from this company unless you want your bank account damaged or
worse cleaned out.
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Raymond Lee Bailes

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  • Ripped Off

Posted 4 years ago

  • 1
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Bev, Champion

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I have never had a problem with billing from Viasat and, I've been a subscriber to their service since 2006. Once per year, property tax, which they have to pay for the dishes, gets added to our bills. That isn't an over charge.

Also if you got Exede Voice on the 9.99 per month special and your introductory period is over, then your bill will go up accordingly (which is about the amount you said was overcharged.) No I do agree that a good rep would have told you that and not offered a credit.

As for the double billing, I don't know how that happened, unless someone accidentally pressed the wrong key(s) when attempting to issue the credit or there was a computer error either at Viasat or your bank. That has never happened to me.

I'm sure that if you email your account information to exedelistens@viasat.com and, explain the problem, they will look into it and, make it right.
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Exede Lindsey

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Hello Raymond, I’m sorry you were double billed; this is not the experience we want you to have with your Exede service. Please allow us to review your account to see how we can assist; send us your account and contact info to exedelistens@viasat.com. Thank you