SSL error, connection lost, time out

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  • Updated 4 years ago
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Over the past week or so, my service has been slow to nonexistent about 70% of the time. I have exede evolution. When trying to load youtube or other streaming pages on my iPad, I get SSL errors. When trying to load them on my phone or computers (android) I get 'connection to server lost. When trying to load standard webpages, I get connection timed out messages. If pages do load, it takes up to 1 minute to do so. This is happening on all devices in my home. MacBooks, windows laptops, android and apple phones, and iPads. Weather is clear and satellite is unobstructed. One specific error I have gotten is "SSL handshake aborted. Ssl=0x5fcf07c0: I/O error during system call, connection reset by peer. Class" please provide assistance or explanation as to the problem and how it can be rectified. We have reset the modem as well as unplug/wait/re plug multiple times.
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Janeen Vessels

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  • frustrated and confused

Posted 4 years ago

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Exede Lindsey

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Hello Janeen, we definitely understand your concerns and want to get these errors your receiving fixed for you. You could be receiving these errors due to a multitude of reasons. To know for sure I would suggest giving our tier 2 technical team a call at 1-855-463-9333 to get this resolved. Thank you

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