SSL Certificate Not Trusted

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  • Problem
  • Updated 11 months ago
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On my iPhone 7 (10.3 iOS) and my iMac, I can't use my email because the SSL certificate is not being trusted.
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Jim Boone

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Posted 11 months ago

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Brad, Viasat Employee

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Hi Jim 

This is a thing that happens every once in a while with Zimbra. It should sort itself out. We'll escalate this
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Brad, Viasat Employee

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Jim quick question. Could you go directly on the website to check? 
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Jim Boone

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Which website?
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Jim Boone

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Which website?
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Diana, Viasat Employee

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Hi Jim,   Brad was referring to the website that you received the error on.  Did you try to reload the page?  Please clear cache, cookies and history and try again.  If that does not work, please send email to exedelistens@viasat.com with your account and contact information.
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Jim Boone

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I wasn't visiting a website.  I was using my email from the Apple mail function.
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Old Labs

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FWIW, I recall from some past discussion that Apple (iOS and others)  has had some problems when a new certificate is issued or changes - I believe the suggested solution was to forget the existing email configuration and reconfigure it as a new one. A Google search might turn up more specifics.

Clearing browser cache, cookies, etc. would likely have little impact on a non-browser email client. 
(Edited)
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Diana, Viasat Employee

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Hi Jim,  here are some links that might help.
Let me know if you were able to correct it.  If not I will escalate it for you to our email client, Zimbra.
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Jim Boone

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I tried deleting email account and adding as a new one. No dice! This is maddening. I can't use my business email because of this issue. Please escalate to Zimbra. Thank you.
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Bev, Champion

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Zimba is giving me fits too, I can get webmail using my browser but, can't use any other device or even a client (Windows Mail, Thunderbird, Outlook, etc...) the server disconnects, claims username or password problem but, all settings are correct. Zimba is having problems.
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Diana, Viasat Employee

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Hi Jim, Please send an email with your request to exedelistens@viasat.com and I will escalatefor you, If you have any screenshots, they will be helpful.
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Diana, Viasat Employee

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Bev,  if you are have an issue please send us an email with all the details and we will escalate it. Thanks!
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Jim Boone

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Thank you for your help. I have sent the email and attached a screen shot picture.