Unhappy with service

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  • Updated 3 years ago
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I am VERY displeased with your services. My internet goes out about 5 times when I am trying to just read my emails. I am quite dissatisfied with the poor quality of your service and wish to terminate business with your company. If I had known your service was so inferior, I NEVER would have applied for your service. Your representative misled me into believing I would be getting a quality product. I am ready to report your company to the BBB of NC to get rid of your services.
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Julie Tucker

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  • very unhappy.

Posted 4 years ago

  • 9
Photo of angelw43


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I agree totally!!! We moved to the country and realized that we would have to use satellite internet but really???  It sucks!  Every new cycle of the month we use our 10gb in 2 days!!!  Then we have to use a hotspot the rest of the time.  REALLY???????????  It is costing a fortune.  If I had of known this I would have just kept our hotspot which is much better and saved my 70.00... What a waste.
Photo of Bob


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Of late I'm loosing signal 3 or 4 times a week for 10 to 40 minutes each time, sometimes around  8pm   but most later in the evening.  This has been going on for the last 3 weeks, would be nice if the company would email us when they were shutting the signal off.
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Alexis Wadsworth

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WORST COMPANY/CUSTOMER SERVICE EVER EXPERIENCED!!! I've literally NEVER complained about a company/service online, but I had to warn others about Excede. For the 1.5 yrs, I've been shackled to a 2 yr contract. I wish I read up then and saved myself a lot of time & money. When I had to move locations after 6 months, the termination fee was ridiculous. Being on disability I couldn't afford it. After 2 yrs, it is finally closed, but they are still trying to charge me for MORE FEES ... Including wanting me to remove a small part that they installed up on our old 3-story house roof ... Which they are charging me $150 for. I figured it (in addition to the cheap router, which I returned) was included in all the ridiculous set up fees. This is criminal, but I feel trapped & that I have no choice to pay. All of this is on top of their horrible Internet service & terrible "customer support". Horrible!!!

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