Unhappy with service

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I am VERY displeased with your services. My internet goes out about 5 times when I am trying to just read my emails. I am quite dissatisfied with the poor quality of your service and wish to terminate business with your company. If I had known your service was so inferior, I NEVER would have applied for your service. Your representative misled me into believing I would be getting a quality product. I am ready to report your company to the BBB of NC to get rid of your services.
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Julie Tucker

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  • very unhappy.

Posted 2 years ago

  • 8
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Old Labs

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Your best bet is to contact customer support using the chat, email or phone options at:

https://www.exede.com/contact-us-exede/

This is largely a peer to peer support forum and fellow subscribers can do little to address that issue (it sounds like an installation issue). However some routers have been known to cause this. See the discussion at:

https://community.exede.com/exede/topics/my-connection-keeps-going-out

P.S. Alternately you can send an email to one of the moderators here at exedelistens@viasat.com (include account and contact info) and they will be able to assist.   
(Edited)
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Brad, Viasat Employee

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Old Labs definitely mentioned some of the best ways to get resolution. you could also call us at 855-463-9333
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angelw43

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I agree totally!!! We moved to the country and realized that we would have to use satellite internet but really???  It sucks!  Every new cycle of the month we use our 10gb in 2 days!!!  Then we have to use a hotspot the rest of the time.  REALLY???????????  It is costing a fortune.  If I had of known this I would have just kept our hotspot which is much better and saved my 70.00... What a waste.
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Bob

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Of late I'm loosing signal 3 or 4 times a week for 10 to 40 minutes each time, sometimes around  8pm   but most later in the evening.  This has been going on for the last 3 weeks, would be nice if the company would email us when they were shutting the signal off.
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Gecko Banzai

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The worst part is the number of hours spent with the phone pasted to your ear waiting for a person to talk to. The connectivity is iffy and we are down several times a month. Living rurally holds consumers hostage to this. Both of the satellite companies figure "where you gonna go hahahahahahahaha.........." Frustrating does not begin to cover how I feel as I watch my business get destroyed by connectivity issues.
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Alexis Wadsworth

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WORST COMPANY/CUSTOMER SERVICE EVER EXPERIENCED!!! I've literally NEVER complained about a company/service online, but I had to warn others about Excede. For the 1.5 yrs, I've been shackled to a 2 yr contract. I wish I read up then and saved myself a lot of time & money. When I had to move locations after 6 months, the termination fee was ridiculous. Being on disability I couldn't afford it. After 2 yrs, it is finally closed, but they are still trying to charge me for MORE FEES ... Including wanting me to remove a small part that they installed up on our old 3-story house roof ... Which they are charging me $150 for. I figured it (in addition to the cheap router, which I returned) was included in all the ridiculous set up fees. This is criminal, but I feel trapped & that I have no choice to pay. All of this is on top of their horrible Internet service & terrible "customer support". Horrible!!!
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Roberta Luisier

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My internet and voice service were pretty good for the first two years I had it. But now I have been having a lot of problems. The internet goes out quite often and calls are dropped on the voice service. It's getting very frustrating. I don't want to have to go back to AT&T for my phone, but this is getting ridiculous. 
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Steve Frederick, Champion

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Roberta, it sounds like you made have a problem with your antenna alignment or other parts of the equipment, modem, cable or tria. You should send an email to exedelistens@viasat.com and have the moderators look at your modem using their tools. Include your account number and a phone  number in that email, but do not post on this forum, as this is a public forum.
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Brad, Viasat Employee

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Hi Roberta,

I'd agree with Steve. Please email us and we can look into this for you. 
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Roberta Luisier

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Thank you Steve. I will do that. I have a feeling it's the modem but it could be the dish itself.

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