Speeds have plunged for me too

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  • Updated 4 months ago
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I've been a pretty happy Viasat customer for awhile.  I have the Freedom plan, and rarely use more than 15-20 GB (of the 150 allocation) in a given month.

Over the past couple weeks, my speeds have absolutely plummeted, starting right around the time I received a letter saying the data management policy for the Freedom plan was changing.  The "new" policy is that speeds are supposed to be above 12 mbps half the time, and below 12 mbps half the time.  In practice, I'm seeing download speeds below 1 mbps *all* of the time now (morning / day / night / middle of the night -- over the past 5 days I haven't seen the download speed break above 1.1 mbps at all, regardless of time of day).  Up until around mid-January, my download speeds were consistently right around 12 mbps, as promised.  Occasionally they'd dip during the evening, and that was OK.

For example, these are the best speeds I'm seeing now:

2/17/19 9:47 p.m. - 0.59 down / 2.57 up
2/17/19 7:27 a.m. - 0.54 down / 0.28 up
2/16/19 1:32 p.m. - 1.06 down / 5.88 up
2/15/19 10:00 p.m. - 0.73 down / 2.55 up

Before the policy change, these were the *worst* speeds I was seeing:

1/19/19 7:10 a.m. - 11.3 down / 4.48 up
12/30/18 7:01 a.m. - 16.3 down / 4.47 up
12/22/18 10:34 p.m. - 5.70 down / 4.40 up
10/28/18 3:56 a.m. - 11.4 down / 5.18 up
9/1/18 2:12 p.m. - 11.0 down / 5.19 up

This is making Viasat pretty much worthless.  I can't even get devices like the Amazon Echo to respond consistently anymore (it worked perfectly up until a couple weeks ago) -- much of the time now it times out or says it doesn't have a network connection.  I can't make it through a single streamed song without it stopping halfway through, and forget about streaming SD video. 

I'd understand this throttling if I was over 150 GB, but it happens on day one.  I have 7 days left in my billing period and have used only 18.7 GB (12% of my allowance).

This is in contrast to the wonderful new world that Viasat promised would arrive with Viasat-2 in these forums.  The only plans that have been available on my beam for at least half a year now are Liberty 12/25/50 at 12 mbps, clearly on Viasat-1 and worse than my current plan.

I pay $110.58 per month.  I was perfectly happy with the performance I was getting (understanding the limitations of satellite internet) up until a few weeks ago.  Then something changed.

I think Viasat is being downright dishonest here.
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Mathew Smith

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Posted 4 months ago

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VeteranSatUser, Champion

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Well....they told you they made the change.

Now we can argue why they made the change Personally I think it is to make users move to Viasat-2 or give up their 150GB priority plans to free up more bandwidth to get more customers. Regardless, they are trying to generate more revenue.

I wouldn't switch plans. If you want to switch, find another alternative internet. Don't give in these type if tactics.
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VeteranSatUser, Champion

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I don't blame you Brad. You are just the messager. But whoever made this decision, it was a bad decision and not very well thought out.

As far as unbearable speeds and switching for relief, I understand. I am looking to switch. But it won't be to a different Viasat plan. I can cancel anytime, with no penalty.
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Susan Jenulis

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Brad writes;

“Casual Observer is correct in that if the speeds are unbearable a switch to the other plan will be immediate relief as the other plans are not affected by this.”

PLease, Viasat changes the rules to fit the company’s profits, not caring how miserable they make the “minority” to keep the rest happy, and room for new customers at higher prices. We see through this, we are not stupid. I am looking to switch also, only have one option unless I move. Thanks Viasat for abusing us in this way, after we have entered into this deplorable “agreement.” I would not trust any future plan offered by viasat.
(Edited)
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SonyaA

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Brad I call BS why would speeds that never got slow all of sudden RIGHT after the letter is sent get so slow you cant load a web page. Was there a flood of customers within 12 hours of me getting the letter in email??? NO its all tactics to get new contracts on Viasat 2 but you are doing nothing but running away customers cause like me I am seeing that Verizon jetpack service gives me more for less. I have been with this company from back in the Wildblue days when if there was rain in Texas I lost my connection. And the tactics being used are downright criminal as of late. 
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Brad, Viasat Employee

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When the letter went out is when the change went into effect. It was done in waves. 

Again I fully understand the frustration and unfortunately the only information I'm able to relay about it and know is more or less what was said in the letter.

We do have the options to keep you on your plan as it is now just with knowing that moving forward that's how the plan will perform. ..but there are also other plans that won't have the same issue you're seeing on the affected plans. If the speed is unbearable, switching will probably bring instant relief. Of course you don't have to do that. It's just an option presented. I personally do not foresee any further instances because from my understanding all plans/customers affected has been put into the change already. 
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Susan Jenulis

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I feel your pain,,, I’m also feeling a need for revenge. Most every criminal gets caught eventually, hopefully sooner than later. Viasat really alienated their customers that have been with them the longest, in favor of new customers that are willing to pay more for less. What goes around, comes around.
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Bob Lexus

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"I think Viasat is being downright dishonest here."

Also imagine what Dealers with a conscience are dealing with.
Some of us do have a conscience & are wrestling with how to honestly market the 'new' Viasat and sleep well...what/who is Viasat going to drastically reduce the value of today's service to next & when? 
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VeteranSatUser, Champion

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I have heard from a dealer.

He is looking and testing alternatives to Viasat.

I am sure he is not the only one.
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SonyaA

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yeap I am afraid to sign another 2 yr contract since they could just slow me down to dial up speeds like they did now to run me into another contract. NOPE not going to do it. I am not going to get into a contract with a company I can not trust to do right by its customers.
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fmj77

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Only Liberty Plans are available to me now, with the top one being Liberty 50. This is after a year or more of just having the fake unlimited plans to switch to from my Freedom plan. Viasat seems to be making some big changes to try and cut back our data.
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Bradley

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Yes, ViaSat 1. ViaSat 2 was never offered in my area to my knowledge. I did call back when the plans were first coming out and was told no new equipment was needed. I’d have made the switch a year ago if the new bird was available. Even if I had to pay an early termination fee. Now maybe I was given erroneous info by the call center. I’ve heard others on here on the same beam also mention ViaSat 2 had never been available.

30Mbps Gold is the current highest plan offered in unlimited.

Too late for new contracts at this point, but it would be nice to have some way of identifying which satellite a plan was using.
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Brad, Viasat Employee

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It could be our tool used your location/zip but didn't capture the right plans specific to your location (you could be bordering a beam, that can happen in the same zip). I looked up your account via your registration here and only show the Liberty as well. Sorry for the confusion. 
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Bradley

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No worries.
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VeteranSatUser, Champion

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Some locations, like mine, require a full address. That is how you know your zip code covers multiple plan options.
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Bradley

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Yea, mine did that for a while.
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Nathan Hart

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I can’t believe people are still carrying on about this. Switch to a Liberty Plan, do nothing at all or be released penalty free from your contract so you can switch to HughesNet. Just do something other then obsessing about that you just can’t believe a company exercised its legal right to change a policy. Move on people.
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Bradley

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Only people who are limited look down on 4K my friend. Not overrated with the right tv.
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VeteranSatUser, Champion

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Indeed so. Cinephiles can tell the difference.
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Terry Hill

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I'm watching Jaws on the VCR I can tel the difference! lol
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fmj77

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@Bradley. 4K streaming is overrated. The stream is compressed. However, I can see a big difference when playing a 4K disc from a 4K blu ray player. This is the only way to get the full UHD experience.
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Jab

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@Bradley

I was around when HBO went to HD-Lite, and before that.  Studio quality NTSC looks good also.

For years, DISH/DirecTV have been feeding the masses with less than SD quality, and JD Powers would inform us they are satisfied.

If you can not pass this test, Rite Color Challenge , then 4k is not for you.  Btw, my relative can only see in B&W...4K would be a waste of money.
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johnny c

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Viasat, you gotta love'em or maybe not.  I've used 40 Gig of my 150 and i'm at 735 kbps, what a company, what service.  You know loyalty should go both ways, like i just turned in a VW from a lease and they waived my turn in fee because i have had 3 leases with them.  Loyalty, Viasat that is spelled LOYALTY, ie Honor your contract, that isn't even loyalty it is integrity, following the law etc.  Oh well i'm beating a dead horse.

I wouldn't even be on the computer during this hour except i just finished my taxes and thought i'd chill for a minute and see what was up, can't even check radar with these numbers.  Nite nite.