Speeds Being Throttled for No Reason

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  • Updated 3 months ago
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My speeds are only 2-3 mbps right now. I am not over my data and it is even happening during my late night free zone. I called the customer service and was told that my speeds are being throttled, but they have no idea why it is happening. They claim to have opened a ticket, but the customer service is so terrible that I doubt they are doing anything. I have already filed a complaint with the FCC and my state's Attorney General.
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Eric Seekford

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Posted 3 months ago

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VeteranSatUser, Champion

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Your speeds are not being throttled. Customer support says a lot of things. I would take what they said with a grain of salt and contact a moderator on here instead to look into your account.
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darin

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Satellite connections throttle. They are not as reliable as cable or fiber optic internet connections.
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Deku, Champion

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i somewhat agree with @VeteranSatUser BUT!!! it could be due to congestions also... cause usually when its during the peak hours everyday from 4pm-5pm to 2am-3am that is when peak hours occur... cause its usually when everyone is online and stuff... (mostly during the weekend its HORRIBLE @>@ BUT!!! itll get better during the day time though :3    ) so id suggest you doing it during the daytime :3 i do agree with veteransatuser though :3
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Russtytrucker

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If you already filed a complaint with the FCC and AG why bother posting here? I'm sure the FCC or AG will take care of this for you.
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Judge and Jury

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 I called the customer service and was told that my speeds are being throttled,
How would they know?  Those are people with binders full of pages in sheet protectors down in some other country.  They may have a computer screen to look up your account number a check billing issues but not much beyond that.  They don't have access to technical specifics on anybody.

Your problem is not within the scope of what the FCC does and a State AG is only interested in criminal matters.  Either one, if they had any jurisdiction whatsoever, are going to ask you a simple question that will let you know you're barking up the wrong tree...  "Have exhausted all your administrative remedies available to you?"  The answer is of course "No."  You need to explore your options and remedies with Viasat.  Your next option and also the correct thing to do is write Viasat an email at viasatlistens@viasat.com to describe the problems you are experiencing and include standard information such as your account number and contact information.

Viasat only throttles the now outdated "Classic" plans after a subscriber has used up all their priority data for the billing period.  Today's plans are different, subscribers are de-prioritized after using all their priority data. This is not throttling, it is lowering the priority of the customer that has exhausted their priority data resulting in lower speeds at times the system is fully loaded with users.  While you still had priority data remaining for the billing period, others were slowed down by virtue of their lower priority and your speed remained higher as a result. 

The unexpected appearance of too many subscribers at any given time may result in customers with priority data remaining to experience slower speeds themselves as a result of high demand.  During those times, a customer with no priority data remaining for the billing period will notice substantially lower speeds.  Viasat does not operate the priority hierarchy to such an extent that customers with no priority data remaining get absolutely nothing during high demand, but would be well within their rights to do so as a matter of prudent network management.  This is a shared resource and Viasat operates the system in the fairest way technically possible, all the while providing at least a minimum level of service even to the most un-deserving of subscribers in the priority levels.
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Eric Seekford

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Wrong on so many levels there. First off I spoke to technical support, so yeah, they have the proper access. Second of all, maybe you are not aware, but the FCC and the State AG do handle these types of matters moron. I have personally had several issues with other companies handled through them. Maybe you should know what the hell you are talking about before making yourself look so stupid.
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Jim16, Champion

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Oh No you just didn't ......
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Judge and Jury

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Me the moron???  Let's have a look....

You now say...
First off I spoke to technical support

But originally you said....
I called the customer service and was told that my speeds are being throttled,

So who did you call?  You are a liar in one place or the other.

Good luck with the FCC and an AG.  You are not even small potatoes, or even spit to them.   You signed an arbitration agreement and both of those agencies will see that and flush your paperwork... but knock yourself out.  

I question one other thing...  You said...
Wrong on so many levels there.

I give up, enlighten me, in what other levels do you consider me deficient?
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Russtytrucker

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Cut your losses and run Eric.
(Edited)
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GabeU, Champion

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I have personally had several issues with other companies handled through them. 
Do you have a lot of bad luck?  
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Ronald Stricklin

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Eric Each satellite  has specific Network management policies. On the older wildblue service these policies are more draconian. https://www.exede.com/documents/master/network-management-policy.pdf That's for Viasat 1 service. It mentions their congestion management policies.  It's very unlikely the AG or the FCC will take action.
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Mark

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I don't see a problem, after all your getting up to 25 mb, who would'nt be happy, just wait for viasat 3 and all will be okay.
(Edited)
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darin

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25mbs satellite is childs play. 50+mbps or higher cable is the way to go
(Edited)
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VeteranSatUser, Champion

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Sure. If it is available to you. Most of us as satellite internet subscribers have no other options for internet.
(Edited)
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Judge and Jury

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Stephen Rice,

What's for breakfast?  Not garlic pancakes again.... oh goodness.... please no.
 
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darin

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This internet provider is horrible. Get rid of it if you have it. 30mbps satellite is not high speed anymore. If you can get cable or fiber optics with speeds of 50+mbps or higher go for it. The more devices you have the faster the internet you need. I use 100mbps from spectrum at my house then visited my mother who uses this internet. To me this is no better than dialup 20yrs ago. Satellite internet is not the best choice for internet. The speeds will never be as consistent as cable or fiber optics.

I use my phone as a hotspot and get 40mbps and 50ms latency. When I used this internet I get kbs to 14mbps with 600+ms latency.

Its sad for me to connect to the internet with a device using my phones a the source and its still faster than this company.
(Edited)
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VeteranSatUser, Champion

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Again. Not all of us have many options for connectivity. I am thankful for satellite internet because it is the BEST option at MY location. While is might be different for you, some of us have to use what's available.
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GabeU, Champion

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The vast majority of satellite internet subscribers have satellite internet because they don't have access to ground based service.  Almost no one gets satellite internet when they have ground based service available.  

Sat internet is an internet service of last resort.  
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Bob Hansen

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After a competent tech did a repair (basically a reinstall) of my system, my performance is far superior to my neighbor's phone company DSL. Mediacom cable wanted a kings ransom to install a line to our house, and Century Link wouldn't come another 125 feet to hook us up, which in hind sight, is a good thing. I sure miss Charter, who ends its service at the city line two miles away. I guess we can't have everything.

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