Speeds as slow as dail up but

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Speeds so slow you can't do anything with this crap. Had the service for only 3 days cancelled this so called service. Can't believe viasat gets away with miss leading paying customers and make you pay $400 to cancel even though they are not upholding their end of the contract. I think that is theft one way or another. 
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Jim Poppe

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  • sad confused angry and all the above

Posted 4 months ago

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Bradley

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Don’t spam threads. Just one please.

I’m not always in a good mood :).
(Edited)
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Stephen Rice, Champion

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What plan do you have, how much data have you used so far and what is your current speed?


This will help us figure out if there might be a problem with your equipment.


If your issue is due to equipment failure, it would make more sense to have a tech come out and resolve your issue for free rather than to come here to talk smack and to cancel your contract.
(Edited)
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Jim Poppe

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Well let's see obviously your both from viasat. Only options your customer service team gave me was. O your going to have to call back because. 1) there is to much traffic. 2) our gate was is clogged. 3). Let upgrade you service. Not one let me send out a tech to check your service. Let's make more excuses why my download speed is 1.5 Mbps. Can you explain that?
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Bradley

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My team should have offered to sell you an Easy Care plan or informed you of a service charge for a tech to come out. Your choice.

Wait...I don’t have a customer service team...or do I?
(Edited)
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Jim Poppe

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Had one! customer service said equipment was fine. But all the other garbage must be wrong. Traffic clogged gate and tons more excuses why my speeds were 1.5 Mbps. Just tell me your product is garbage and take the equipment back.
(Edited)
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GabeU, Champion

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Well let's see obviously your both from viasat.
SMH.   
(Edited)
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Stephen Rice, Champion

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What is it that you can't do with 1.5 mbps? What are your speeds during the morning and day time?

What plan are you on and how much data have you already used?
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Stephen Rice, Champion

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For many service plans, 1.5 mbps is perfectly acceptable during primetime. If your speeds are higher during the morning and day, that would indicate that your equipment is fine and there is no need for a service call.

If you speeds are never above 1.5 mbps during the morning and day, then you may very well have a problem with your equipment.

I would like to know who your internet provider was back in the dialup days. I would have loved to have had 1.5 mbps. The fastest I ever had was supposedly 56 kbps.
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Jim Poppe

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Wow dude get off the viasat band wagon and wake! Hotspots do better than that 3.5 Mbps with so called traffic. The sales guy told me o ya 12 g service you will be able to stream tv and everything else. If they would have been upfront and honest I would not have been mad. But they mislead me after being totally up front with them.
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Bradley

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Both, but 1.5 isn’t enough if your not an old man living alone with cats (or dogs in your case). It means web browsing works and one person can stream if everyone else gets if the internet. Most households with multiple people wanting to do something that involves data can’t make it work on 1.5.

I’m ok with 1.5. It is what it is. Perfectly acceptable? It ain’t.
(Edited)
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Bradley

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But yes, people come to vent with little info given and even less research done beforehand. It’s like our speeds...perfectly acceptable (annoying though).
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Stephen Rice, Champion

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Jim, are you on the Bronze Unlimited plan with 40 gb of priority data?
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Jim Poppe

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I must be on the gold
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Jim Poppe

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Are you kidding me.!!!! 1.5 Mbps is dail up glad I didn't cancel my hotspot. At least it's 3.5 all the time.
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Bradley

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I don’t think anyone reading this would actually think Jim was being anything but metaphorical. Why frequent posters are determined each week to point out dialup was never faster than 56 kbps and usually more in the 36 kbps range is beyond me.

Not a fan of the language though Jim.
(Edited)
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Stephen Rice, Champion

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I have a hotspot. I only get 10 GB of service with it.

I am on a 12 GB plan with Viasat that includes a free zone from 3 am to 6 am. I've used 75 GB so far this billing cycle. My cycle restarts on the 4th of each month.

One month I even used 300 GB on my 12 gb plan. I am a very happy Viasat customer.
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Michael McDowell

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Evidently the OP didn't spend any time reading this forum prior to signing up for Viasat service.  I have been reading posts  EXACTLY like his for over a year and a half!  
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Jim Poppe

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Man I would like to get my sales call transcripts. I explained we are high usage users and show how he flat out lies to me.
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Stephen Rice, Champion

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So are you on the Bronze, Silver, Gold or Platinum unlimited plan? Inquiring minds want to know.
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GabeU, Champion

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I'll never understand why, in this day and age, people still choose to believe what they are told by a sales rep rather than doing their own research,  ESPECIALLY when the product or service they're buying includes a 24 month commitment.  I just don't get it.  
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VeteranSatUser, Champion

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If the OP is a high usage user, a hotspot isnt going to be fast either for very long.
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Larry Tucker

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I'm wondering why a high data user would switch from his previous service, to satellite internet in the first place.
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Jim Poppe

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Smoke and mirrors viasat promised me and not enough research how their internet really works. I used a hotspot hoping to achieve higher speeds with viasat as promised by viasat. They will put the smoke and mirrors on enough honest hard-working people to have a lawsuit. My hopes to make them pay!
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VeteranSatUser, Champion

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Hope all you want. For many of us, satellite internet is our only internet option available to us and we learn to work within the limitations of it.
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Brad, Viasat Employee

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This is a duplicate of another post. Closing this thread 

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