Speed vs latency

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Upload & download speed test results are great, latency is very high & actual connection is terrible, what can I do? I'm waiting FOREVER for pages to load & often get timed out. I'm not a gamer or streaming anything, just trying to use email & online accounts. I have all 3 browsers, IE11, Chrome & Firefox, but none seems to work any better than the next. Help please!
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Becky Howell

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  • very frustrated

Posted 4 years ago

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jason

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Try using ookla speed tester. You can get the app on your phone or your laptop. My speed is running about 20 mp download my upload is about 5 mp
If it less than that. Your dish might need to be adjusted. It probably not be hitting the center of the beam. Hope this helps.
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Steve Frederick, Champion

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Becky, I don't know what you are considering as "high latency", with satellite, the normal latency is in the 700 to 800 milliseconds. That is just plain physics, because of the distance the signal must travel.
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A. Everett Neuman

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Hi Becky,
You might also try looking at your modems status by clicking this link: http://192.168.100.1/?page=modemStatus

This is an average signal range and the avg for the cable readings;

Take notice of your "Rx SNR: 9.8dB" which is your signal strength. Ideal is 10, but 7 will work.

Your latency should be around 690 to 730 on the average. If it is more than this, and does not fluctuate or come back down to the norm, then we can dig deeper to find an answer.

Hope it helps,
Everett
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Becky Howell

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I've been testing every day on both speedtest.net & also speakeasy.net. Download is running consistently above 15, upload mostly between 2 & 3, latency right around 650-680, the Rx SNR from your picture seems to be hovering between 6.5-6.9. The problem is that it is taking MINUTES, not seconds, for every single page to load. I tried plugging directly in to the modem to bypass the wireless router in case that was the issue, but it doesn't make hardly any difference. Any other suggestions?
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Roger Wernsing

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Becky,
We are a dealer for Exede, please call us at 877-800-0230.  I need your phone number to check status  and don't want you to give it out on forum.  My other thought would be computer issue, have you tried a different computer with the same results.
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A. Everett Neuman

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Hi Becky,
I also have noticed a delay at times in web pages opening and a few timed out pages, but my speed test like yours are good.
SUN SPOTS? I don't know at the moment. maybe one of the other members will have a clue.

Everett
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Exede Amber, Employee

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Hello Becky, I would be happy to look into your services for you to see what is going on. So that I can get started, please send your account information to exedelistens@viasat.com.
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Becky Howell

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I'm going to try bringing home a different laptop from my office tonight & see if that might be the issue - I have Webroot on mine - don't know if that could be a problem? It never was with the CenturyLink DSL that we had before. Thanks for the input & I'll touch base again tomorrow.
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Becky Howell

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Well guys - thanks for all the tips - turns out it's the wireless connection on my laptop - if I stay hardwired to the router, everything works great - or as least as good as it can with the high latency - but at least the speed stays consistent & I actually stay connected.
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A. Everett Neuman

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Hi Becky,
Glad you found the problem.
Could your built-in wireless connection need an update? What type of laptop? Is it an PC card slot wireless add-on?

Again, good that your connect is working again, we might be able to help with your wireless issues also.

Hope it helps,
Everett
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Old Labs

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Becky,

What brand and model number of the router that you are using?  

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