speed upgrade

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  • Updated 3 months ago
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I want to upgrade to the 25 mbps speeds but I wanted to keep my existing Freedom plan.  Is that option no longer available for long time customers?
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John Oakes

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Posted 3 months ago

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VeteranSatUser, Champion

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I don't think it is available for current or new customers. They are phasing out the "Freedom" plans with the inferior "Unlimited" plans with less priority data and video resolution restrictions.
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John Oakes

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And that is what I was afraid of.
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Michael McDowell

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Better hang onto that freedom plan!  The 12Mbps plans sometimes do much better than 12Mbps during off peak times!
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VeteranSatUser, Champion

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Yea. I really question how much "speedboost" really gives you in the first place. I mean, you can get more than 12Mbps at times without that modem. And what can't you have now that 25Mbps would give you?
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Diana, Viasat Employee

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Hello John,  If you have the Freedom Plan we recommend you stay on it.  If you want to change plans, please call Customer Care at 855.463.9333. They have the tools to determine what plans are available to you.  Diana
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John Oakes

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And why do I have to go through customer service to change my plan now? I have always been able to change it before through the my account website. Is it because you want me to sign another contract which I am not going to do?
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Old Labs

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According to some reports here, the ability to change through your account page has been "broken" for quite some time now as the transition to Viasat-2 like plans and its roll out continues.

Calling is your best option and they'd also be able to determine if the ability to upgrade your modem is available (required for the 25 Mbps option formerly known as Boost 25). Beware however, that will not guarantee any speed increase if you're on an overloaded beam to begin with except possibly during non-peak hours.

As already mentioned though, keep the Freedom plan for now until the landscape becomes clearer. If Viasat wanted you to sign another contract, I doubt Diana (an employee) would have recommended keeping the Freedom plan. But yes, there have been some unconfirmed reports that if you switch to a plan only offered on Viasat-2 a new 2 year agreement is required to help cover the cost of the required installer visit.     
(Edited)