Speed Troubleshooting

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  • Updated 2 years ago
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  • (Edited)
I’m getting very slow connection. Like under 1 mbps up and down. Can anyone help me diagnose the problem? Note: This conversation was created from a reply on: what does cable resistance & attenuation mean on 192.168.100.1.

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Jordan Bautista

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Posted 2 years ago

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Matt B, Viasat Employee

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Jordan, I cropped some of your picture, removing identifying information (the MAC address)

You're past your priority data on the Liberty plan, which puts you on the Liberty pass, with speeds up to 1-5 Mbps.  If you'd like more detailed info, send us an email at ViasatListens@viasat.com with your account information!
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Jordan Bautista

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When does the cycle restart? And we are getting like .1 mbps down and up. It’s worse than what the liberty pass offers. My resistance and attenuation are low. Does that mean anything. Is there anything other than power cycling that I can do to make the experience a little better?
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Steve Frederick-VS1/Beam314, Champion

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You have a strong signal, RxSNR, low resistance and low attenuation. Cable resistance less than 3.0 ohms is good, low attenuation is good also. Since you are on Liberty Pass, you are probably seeing the results of your beam having congestion.
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VeteranSatUser, Champion

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I agree with you Steve. Congestion has been really bad lately on some beams for people with priority data left. I can't imagine how bad speeds are for people deprioritized.
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Stephen Rice, Champion

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The Liberty Pass offers speeds up to 1 to 5 mbps.  When the network isn't busy during the day, you will get those speeds, sometimes even higher.

Many schools and universities are closed this week for spring break.  That means more people are at home using the internet.  More people using the internet, means the network will be busier than normal.

I would say what you are experiencing right now is probably just due to holiday congestion.  I'd bet that your speeds will be beyond 1 mbps come Monday morning.
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Michael McDowell

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My speed, especially in the evening (in north central Indiana), has been s__t since the middle of last week.  Just like someone flipped a switch somewhere.  Because of the timing and sudden nature of the change, I really suspect Viasat has dumped more traffic onto this beam and its infrastructure.  If it was a Spring Break thing, I don't think it would have started in the middle of the week!  And, NO, I haven't used all of my priority data allowance!
(Edited)
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Stephen Rice, Champion

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I will say speeds have been interesting lately.  Sometimes I get 14 mbps during primetime and sometimes I get 1 mbps.  I have plenty of priority data and am on a  Liberty 12 plan.  Its all about congestion.
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Michael McDowell

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Someone on here, somewhere, floated a theory that Viasat had moved some their commercial customers back to Viasat-1 in preparation for some attempt to refold and redeploy the antennas on Viasat-2.  Something like that COULD account for the sudden increase in congestion on beams that had been performing reasonably well until recently.  
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Stephen Rice, Champion

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Sounds like you be been taking Jab too seriously.
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Michael McDowell

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Ha ha! So maybe that's where I heard it! But I thought it was one of the other regulars.
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Jordan Bautista

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Lol I’m one of the spring breakers. I’m gone in a couple of days but wanted to see if there was anything I could do. It’s obvious that the owners don’t care or maintain it from the looks of the wiring and multiple routers. Thanks everyone!
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Jordan Bautista

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I myself am not familiar with satellite internet as I have been optic in the city. The modem hardware looks pretty ancient.
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Sophie Mae

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I've noticed some horribly slow speeds the past few days on VS-1 beam 318. Like, .2 Mbps down kind of slow. I'm on the Silver 25 plan, and I'm well under my 150 GB priority data. During previous primetime slowdowns, I'd still get at least 1 Mbps, which is fine for browsing, email, checking FB, etc. Doing those things now is just painful to the point of "why bother?".

I wondered if others had been having this issue; I see now I'm not alone.
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Stephen Rice, Champion

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Jordan just solved the issue. Spring break is the cause of the problem. Adding unlimited plans to this mix doesn't help either.
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Sophie Mae

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Spring break doesn't help, to be sure... but schools at all levels in our area have been doing spring break during various times over the past month. I just checked 2 of the larger universities in my area, and both of them had their spring breaks in the middle of March.

Kinda feels like something else (aside from spring break congestion) may be afoot. I haven't experienced speed degradation like this in the ~2 years we've been on here.
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VeteranSatUser, Champion

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They need to shut down Viasat-2 as Brian has been contacted to come take a look at it. If anybody can fix it, Brian can!
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J&J

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Perhaps.. but he has to get out of jail for that car-jacking thing first.  The driver was rendered un-conscious and Elon Musk is claiming Brian caused some sort of damage to the paint job during the brake-in, so it may be awhile. 

 
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VeteranSatUser, Champion

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He got off on a technicality. The driver didn't have an extraterrestrial drivers license. Brian was doing everyone a favor.
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Stephen Rice, Champion

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Unlimited plans didn't exist during spring break last year.
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Sophie Mae

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Yes, I understand, but it'd think that if it was spring break causing the issues, I'd have been experiencing them for far longer than just these past few days. YMMV, of course. 
(Edited)
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VeteranSatUser, Champion

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It has been bad the last few weeks. I think it is more than Spring Break. Viasat wouldn't be closing off subs if this was a temporary issue.
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Michael McDowell

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I think they are tinkering around, trying to find the  "sweet spot" where they can restrict our speed  to just enough that we can live with it and not bail on them.  Especially, those of us that got in on the 150GB Unlimited plans.  Also, as some other threads have noted, restricting large updates to very low download speeds.
(Edited)
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VeteranSatUser, Champion

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Could be. They should have started smaller to begin with. 150GB of priority data was too much. Better to add than subtract data like they ended up doing. It is a bad look.

My guess is the video downgrader didn't have the impact they thought it would in maintaining the overall performance of the network
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GabeU, Champion

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Might the usage of a VPN be affecting the speed, as well?  
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GabeU, Champion

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Might the usage of a VPN be affecting the speed, as well?