Speed Tests

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I just ran a speed test on my connection using my laptop (wifi) and desktop (ethernet) and the speed tests were as follows:

720ms thruput/ping
20.09Mbps dl
4.22Mbps ul

Both were so close it isn't necessary to put both test results here.

I am concerned that the thruput is so high.  That really inhibits good connections and speed.

The thruput used to average around 72ms.

The download speed according to http://speedtest.net is 20Mbps although when actually downloading a 20 meg file the speeds are actually more like 720Kbps to 1.7Mbps.

Is this an indication of the dish alignment, or is it the speed Exede provides?
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LesT

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Posted 5 years ago

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Exede Kimberly

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Many things can affect the speeds while downloading. How big the file is and when you're doing the download are big factors. What time are you usually performing these types of downloads?
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LesT

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Was only wondering if there is an issue with the dish.  Thanks
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Exede Kimberly

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I will look at your account and double check. One minute.
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Exede Kimberly

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Everything on your connectivity chart is in the green so your dish is good to go.
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Theresa Melton

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Beats me how size of file would matter, size stays the same and speed stays the same, right???Not like it file size changes????
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Kaotic Technologies

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This thread is over a year old....make a new thread with your question.
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Steve Frederick-VS1/Beam314, Champion

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LesT, that 720 ms latency number is just right for satellite internet. The satellites are 22,500 miles from the Earth's surface, and the signal must travel two round trips, or 90,000 miles. There is nothing that can be done to reduce that time, it is just plain physics. 
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LesT

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Yeah. I know.  Just wondered why in the beginning my latency was averaging around 72ms but now ranges from 650 to 790.

Thanks a bunch.
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A. Everett Neuman

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Not with Exede satellite, or any satellite. Did you have a Cell  service or cable before? That would be ballpark "72ms" for those systems.
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A. Everett Neuman

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I would agree with Steve. Your up and down speeds are top level, a good clear day with out many other surfers online.

The lag, like Steve states, no way around that. Even a fiber cable from your modem to the satellite, would add more lag time.

The other thing you are seeing " more like 720Kbps to 1.7Mbps" is the connection time and the variance of the speed test transmission from the originating site.

You could check your modem's settings to double check, but I would say everything is working OK, to get the speeds you posted.
Everett
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LesT

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I will have to check with Exede on that.  Don't have an password to access the modem.
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Steve Frederick-VS1/Beam314, Champion

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You can get all your modem stats by going to http://192.168.100.1/?page=modemStatus
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JEP

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LesT - Yeah, those are great numbers for satellite Internet.  That's what I get on my very best days,  72 ms ping time would be more typical for non-satellite Internet.
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LesT

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I have tried to contact Exede by email, and keep getting a message DOWN FOR MAINTENANCE.....really.  For four days?

What Is wrong with my connection.  95seconds for web pages to load, 820ms latency, 2.8 mbps download and .80 mbps upload.

Light cloud cover, no rain.

The speed has slowed down drastically over the last two days.

I reset the modem, disconnect everything with changing anything.

Please fix this.

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Exede Kimberly

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That definitely seems odd and definitely needs to be looked into. I will look up your account and see what's going on. Please bear with me while I do a little research here. Thanks.
(Edited)
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Exede Kimberly

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I'm not seeing anything out of the ordinary here. How is everything working at the moment?
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LesT

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Do forgive me, but that is the answer I figured would come back.

As of two minutes ago, my stats are:

893ms latency

0.03 Mbps download

1.12 Mbps upload

98.5s average page load

6% packet loss

I guess that is what I can expect from now on.  Shame.

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Exede Kimberly

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That is not the case at all. Just simply what I am seeing here at the moment. I would suggest a call to our Tech team so they can diagnose if maybe you have a faulty modem or something like that. I unfortunately cannot perform that necessary trouble-shooting.
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Exede Kimberly

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I just checked everything again and there appears to be an outage affecting your speeds at this time. Fortunately, this outage is registered as "known" and is being worked on. This issue should be resolved soon and if you would like to send me an email I can make an adjustment to your account for the downtime you've experienced.
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A. Everett Neuman

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Good Job Kimberly!
No one could expect better service than you have provided Les here in just a few hours.

Top notch help.
Everett
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Exede Kimberly

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That's awful nice of you to say Everett. Thank you so much for the encouraging words. (:
(Edited)
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LesT

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Yes, it is, however; the problems are getting worse.  Not Better.
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LesT

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So is Exede off for the whole weekend? Or are they just not going to address the problems?  I had another 5 gig use since yesterday morning.  NO WAY!!!
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Exede Kimberly

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I have responded to your other comment regarding this issue and will speak with you via email shortly.
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Don Anderson Sr.

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I had the same thing here an hour ago and was told it was congested I have had this a lot of times..

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A. Everett Neuman

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Hi Les,
As Steve said above;

You can get all your modem stats by going to http://192.168.100.1/?page=modemStatus
Did you try this? Use Windows snip tool or anything else to get a copy of your current readouts from your monitor. Then post that image back here and the forum members can tell you if there is an issue.

Enter the hyperlink above in your browsers address bar, it should pop right up.
Another thing, is your dish aimed into blue sky. No trees, power lines, buildings. If it was firing a lazer beam, would it hit anything besides deep space?

Answer some of these questions and I am sure the forum members can help.
Everett
(Edited)

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