Speed question

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  • Updated 3 years ago
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Does Exede regulate the speed. I have tested my speed regularly. I test before and after unplugging modem and results only change a point or two. I'm not over my limit and i pay for the +25. I'm also only using ethernet cable. Funny thing is every time I call exede my internet suddenly gets better, weird.
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Troy Henshaw

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Troy,  If a customer is over their data limit, the speeds are slowed, so in that regard, we do regulate the speeds.  If you are not over your limit, we do not need to regulate the speed of your service.
There are so many factors that affect speed and often rebooting the modem or router will show an improvement. Rebooting a modem is the1st step and that usually improves the speeds. If you would like us to review your account, please send an email to exedelistens@viasat.com.