Speed on Liberty 12-25 plan

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After changing to Lib 12-25 my speed has improved but not as much as I expected. Ping is about 600ms, normal. Download is about 5.6 mbs, upload 1.20 mbs. I would expect download speeds in the 10-15 mbs range, I know the 25 is a sales point. I think I am on beam B334, I don't know what speed that beam should deliver if the beam makes any difference. The modem web page shows Rxsnr 8.6, what should it be? No clouds today, the sky is clear. I read a post regarding Rxsnr and aiming the dish. At what snr level should it be reaimed and who makes that decision?
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Steven Case

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Posted 5 months ago

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Old Labs

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Ping and Rx SNR are normal. If in doubt, contact customer support and they can take a look to ensure all is well or the exedelistens route when a moderator weighs in. There could be some extenuating circumstances - exhausted your priority data, gateway issues, core node issues, etc. They'll determine whther a service call is warranted based on what they see - there are some other metrics. Rx SNR - the higher the better, the higher it is the less susceptible to connection droppin from rain fade - it just takes longer to reach drop threshold - I've seen it drop as low as 2.5 before losing connection due to rain fade/heavy cloud cover and thing were still cranking very well before losing it - I've seen it recover as soon as reaching the same. ViaSat doesn't publish the acceptable ranges to us mere mortals and apparently they vary depending on how close to beam center you may be.

You may simply be on a saturated/overcrowded beam - I agree that the 25 Mbps is a sales/marketing bullet.

I don't think it buys you any advantage over someone on a 12 Mbps plan under saturated conditions but that's never been confirmed by ViaSat and is an ongoing debate here - when network utilization is low you might hit it, IMHO. I interpret it as being capable of that under the right conditions. You've got to have something driving it at those "speeds" - speed tests simply flood the pipeline to determine the maximum capacity at a point in time in most cases.

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James Paramore

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You are not going to get 25 on the Liberty 12-25 plan. The 25 is your data in GB. I'm on the same plan, my speeds vary from 14-17 during the day down to around 3 in prime time.
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Hi Steven - If you are consistently getting 5-6 mbps download speeds at any given time, that's actually pretty good.