Speed not reset at beginning of month, and free zone no longer works

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  • Problem
  • Updated 2 years ago
We've been on Exede for, I don't know, maybe a year and a half now.  Not by choice, but because like millions of Americans we have no access to any broadband internet service of any kind.

Anyway, for the most part things were OK up until the last couple months - in as much as we were pretty much getting what we were told to expect.

But lately there's been big problems - this month our download speed was never reset.  To be honest, up until this month I'd forgotten when our reset date was...in all prior months, it was obvious when our speed had been reset.  But this month it dawned on us that our speed was never reset...we've been throttled the whole time without any change from when we got throttled in December.

I was leaning towards just waiting until February to see what happens, but have finally become frustrated enough with the additional failure of the late-night free zone that I decided to speak up.  Several times over the past couple of weeks I've left a PC on after midnight to do big patches, or download something - like I've done so many times in the past.  But the downloads never complete...there's no full-speed after midnight anymore.  I've tried far too many times for it to be a coincidence.

I see other complaints along similar lines...our plan still shows as "exede 12 - 15" but it sure doesn't act like it.

Up until such time that someone cares enough to bring us real internet access, it would be nice if Exede would actually provide the service that we're paying for.
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Motoman

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  • MAD

Posted 2 years ago

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Brian Shackelford

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I have had similar problems in past due to an issue with the modem not resetting properly between the free and non-free times.

If you email exedelistens@viasat.com with your exede account number, email address, phone number, and include the details you posted above, they should be able to track down what is going on.

In my case the ultimate resolution was to re-provision my account and that seemed to finally correct it.
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Sheree Montgomery

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The same thing has happened to me this month. Since we're at the end of our contract and there are other providers, Changing providers will probably be my best option.