Speed lots less than I'm paying for

  • 2
  • Problem
  • Updated 2 years ago
Paying for Freedom 25 mgps download, only getting 1.26 mps download
Photo of Loyd Dowd, DDS

Loyd Dowd, DDS

  • 1 Post
  • 0 Reply Likes
  • ripped off

Posted 2 years ago

  • 2
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Loyd, there are many reasons for slow speeds ranging from using all of your data for the month, to having multiple devices connected, to congestion on your beam at the time, to equipment issues.

If you have data remaining )or Priority data on some plans) and, you are seeing speeds that slow at all times, the best thing to do is email your account and contact information to exedelistens@viasat.com and ask them to investigate your slow speeds.