Speed Issues

  • 4
  • Question
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
So it is clear I am not the only one having issues with their service. It's only been a couple of days now but I've seen a little over 50% reduction in speeds during the free time. Sometimes up to 90%+! It doesn't seem to affect me in the morning like some others, but it's pretty bad news. What is going on exede?

Someone needs to talk to us consumers!
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a_concerned_customer

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  • Annoyed

Posted 8 months ago

  • 4
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Al Santayos

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People are getting throttled even when they haven't went over their data limits. Viasat reserves the right to provide to as poor as service as possible while squeezing you for every last dime.
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Admiral Korbohuta

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I have many rural friends and neighbors who choose to go without internet because they know that satellite is way overpriced and under performs. I don't blame them. Having enough money for food and electricity is more important than wasting it on a company such as this.
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GabeU, Champion

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If it's a choice between food and electricity and that of internet, it wouldn't matter if the internet were super duper unlimited fiber at 1Gbps, they're still going to go with the food and electricity.  
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Admiral Korbohuta

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No. They believe it's a waste of money for what you're getting. That's why they do without.
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Homeskillet

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Minimum plan where I am at is just shy of $120 a month for 35 GB after adding everything up, that is after paying $150 for an install. That is just a little less than my electric bill and I have an all electric house where the heater or AC is running 8 months out of the year. Or that could be a week's groceries. Definitely not a good value for what it is.
(Edited)
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Old Labs

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CP,

Yes that's what the new policy says for all intents and purposes for those having Freedom or Unlimited Plans acquired before February 13, 2018. My first reaction to the change was, in fact, so priority data is meaning less during congested periods. I'm not here to defend it nor debate the fairness of life, but you're all over the place and it's not even clear what plan you're on and when you acquired it. There are plenty of folks here more than willing to debate the fairness or sympathize - that's not going to change the reality.

If on one of those plans, Viasat has made it clear what your options are: keep it (hopefully you can limit use to non-peak hours), change plans or leave - simple as that. If that's you, make an informed decision. Only you are in the position to determine what's best for your circumstances.

That's not news at this point. What is new at this point is that the policy change is starting to affect others who were previously unaffected on those plans as Viasat continues to add new subs to their beam.

It was a horrible policy change. Does that make you feel better?
(Edited)
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Tim Spake

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Fat chance, yoh signed a contract that is stacked totally in their favor. They cant/won't do anything except take your money and threaten you.
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a_concerned_customer

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I signed but am out of contract atm. Currently looking for alternatives in my area.
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Tim Spake

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If speed is really bad, look into cell hot spot as a temporary alternative. I can get 44gig download from only carrier that has a good signal. It's more than what I normally use on Viasat since I can rarely view video on Viacrap.
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Al Santayos

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Cell hot spot if it works is better than temporary, Tim. My Verizon wireless is not the greatest, but it never drops and always works. that blows away Viacrap. Once you have had Viasat there is no way to go but up.
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BaeBae125524

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SO TRUE AL. SO TRUE. they pretend to try to fix it by telling you to turn it on and off blah blah, when you've probably turned it on and off 3 times before calling in.
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Al Santayos

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Those out of country call center people are reading off a script, you are wasting your time telling them what you did. They know absolutely nothing about satellite internet. They start at step one and go from there, which is reboot your modem.