Speed is slow

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
My download speed is around .30 Mbps (300 kbs) which causes any modern website to time out!!! It worked as advertised for about a week and a half...I imagine I have ran out of my high speed data but even the throttled speed is supposed to be between 1-5 Mbps!!! I have called customer support several times and it doesn't even ring!! Just places me on hold after talking to an aggravating computer then disconnects!!! At least every other day I have zero connection at all and only 2 lights on modem are lit up!! It is crazy to pay this kind of money for something about as fast as dial up and much less reliable!! It's the 21st century and this is the best they can do? I have went over data on my phone several times because of how unreliable this is!! Everything in the world including making this useless post requires Internet!! It has been this way for 3 weeks now...it appears they sucker you in so you stay a month and then your locked into contract!
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kyle

  • 1 Post
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  • Angry

Posted 3 years ago

  • 1
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Brad, Viasat Employee

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Hello Kyle,
If you haven't done so already can you email us at exedelistens@viasat.com with your contact information and we can see why your speeds are slow