Speed is not what it should be!

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  • Problem
  • Updated 1 year ago
  • Acknowledged
I upgraded my plan on the 2nd to the 150 g and boost 25! My test speed is 2.5??? I have reset it twice. Very upset with the speed I pay a lot for this internet and it should work the was it's supposed to!
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Stephanie

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  • frustrated

Posted 1 year ago

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Photo of VeteranSatUser

VeteranSatUser, Champion

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How are you running your speed test? What site? What time of day are you running the test? Does it test lower in primetime vs. other times?


I know you don't want to hear this, but you bought a plan that gives you "up to" 25Mbps. That doesn't mean you will get that speed 7 x 24. Also, weather, your installation, your configuration, etc. can all play a role in your internet's performance. But a good place to start is take some sample speed tests at different times of the day, and then email those results with your account information to exedelistens@viasat.com. They will look at your account and see if anything is out of the ordinary with it.
(Edited)
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

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what veteransatuser said... during the time of 5pm to 2am (or was it 3am cant remember DX ) is when the speeds tend to go low for everyone... cause everyone is online at the same time... but also it says into the contract "UP TO" what up to means is that you will NOT be guarentee of the speeds all the time... also if its during the day time when everyone works then it'll be faster... if its at night time then it'll be slower...

also there are network congestion also... there are some more busier networks than others... also check out many devices are onto your wifi home network... cause that to can make your speeds slow also... also ya gotta watch out for 5pm to 2am cause that is when everyone tends to come online at once onto your beam and it can lead to congestion network...

HOPE THIS HELPS!!! :3
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kurtschoenrock

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Checked with ATT and was able to get a hotspot/home phone device for free under a two year plan. For only $20 a month, I get 22gb + (only throttled if necessary). Got two and we are surfing at speeds faster than Exede could offer with low latency and for only $40 a month!  This is why investors are shorting VSAT and expect it to fail.  It can't compete with the options coming out.  Att Fixed wireless will be in our area shortly as well and will provide 160GB of data for only $60 a month.  Again, no latency and no rain related issues.   Check it out!!!