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Posted 11 months ago
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A month ago i would see 40 plus during the day and 5 to 10 Mbps during the prime/congestion time, i was satisfied. So an average of about 25 so all is good. About 2 weeks ago that all changed now i'm 5-10 during the day and < 2 during prime time. So an average of about 6 not so good and not what my plan promised.
I checked to see if i had a firm ware update that might be have been installed to reduce my speeds but there hasn't been a change in that. About 3 weeks ago i started seeing a a few TV adds for Viasat so it is probably the result of an advertising campaign that started before i recognized it and they have continued to sell services and have now pretty much saturated the beam.
But there is light at the end of the tunnel the County is installing fiber optic to all the rural folks and by summer i can be on a fiber optic, 100 Mbps no data limits program for about 90 dollars, so i can hang another 6 months.
PS: I have never used more than about 95 GB in a month.
Remember they are around to sell sat internet to those that have no other options and they are doing that, the hype advertisement sucks because many think they will receive what they actually pay for and then they are very disappointed, they should really adopt a "Tell it like it is philosophy" but that is not going to happen.
If they were truthful and said 5 down and 1 up, 40 G a month of priority, 100 dollars a month and then put in place firmware to actually restrict/allow this, ie managed their network then that could be truthful and they could probably deliver that to all in the beam around the clock.
And weee folks could still complain but we would be getting what we were promised and V could say Hey you knew what you were getting when you signed up.
Just be truthful.
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This crap I have now is about as fast as my liberty plan at its throttle. Sometimes it’s so slow I can’t even use the Viasat phone service I have with them.
I remember the first commercials they brought out when they started saying unlimited now. They would say faster than cellular service. I laughed so hard when I heard that. Cellular blows this crap away. It’s like comparing a Moped to a Ferrari.
They still play that same commercial but have edited the cellular comment out of it now. I see about 10-15 Viasat commercials an hour in this area. Spend some of that money to Honoring your claims that it’s actually fast. Or from your commercial I quote, “super fast”. LMAO, yeah right!
VeteranSatUser, Champion
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When they shipped the hardware and I switched it out from the modem I had for liberty. Out of box it didn’t work. I called and asked why is it not finding the Sat? I asked , does the dish need moved to a different Sat location? Both questions were a no. It uses same Sat. Hmmmm wonder why the liberty modem worked fine? So they sent a tech. He got it to connect, said the dish outside was a way off. I asked him if it was the same Sat.?
He said yes. Hmmm wonder why Liberty modem was just fine?? Then I asked why is this so slow now? He said, give it couple hours to update stuff and it be fine. Well 5 more tech visits over 6 months and now a year and a half later it’s still slow.
And all I can get out of them now is.... it’s UP TO 25 megs not Guaranteed. lol 1meg and below, 90% of the time, is not anywhere near 25meg Viasat!!!! The other 10% best I’ve seen is 3megs ( 2.8 to be exact).
If I can get 1 person out of every 100 to change their mind after seeing this post then it makes me feel just a little better. LOL
GabeU, Champion
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VeteranSatUser, Champion
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GabeU, Champion
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I vaguely recall from one of the earnings calls that there were some 10,000 Viasat-1 subscribers that jumped on them (some are only now experiencing buyers remorse - location, location, location). Some may even have the WiFi issues that have been noted with the WiFi modem and if so have a solution at their fingertips.
Instead it's easier to just come in here and yell at the sky rather than seek a possible solution...
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Maybe it can, maybe it can't but yeah when I see "all the time since day 1" it suggests something fixable - knowing what to fix is the problem.
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They just tell me that they over sold the beam. They admit it will continue to happen and there is nothing they can do.
Sounds like pure greed and no quality service whatsoever.
Con people in with their lies on commercials to make more money with poor quality and thought.
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VeteranSatUser, Champion
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Sat allows you to reliably check email light surfing and buffering you tube. But at least you are connected.
They can’t overcome the physics, technology can only do so much. But they could be truthful.
Let’s face it, even if they were truthful I would have signed up, they were the only game in town then.
Rural power company is now installing fiber, late spring/summer for me.
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here is my speed tonight... 9:30pm.. Sunday... and well under my data cap...


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Bev, Champion
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It's a way for Viasat to somewhat handle the cord cutter type demand for data when they can't provide that kind of bandwidth yet.
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VeteranSatUser, Champion
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But that's just opinion and everybody know what those are like... and that's what the update Network Management Policy implies to me, and I can get statistics to say just about anything I want them to ;)
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Fixes nothing. Long term will create more problems. The only thing that changes is ViaSat’s quarterly numbers for one or two quarters. Rinse and repeat with something else.
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Appears to me they just blinked and throw in the towel on Viasat-1 for Unlimited and Freedom - finally recognizing there isn't enough bandwidth for those.
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Interesting you see it as improving your speeds. Have you noticed a stark difference? I’m not sure how much slower I can go in the evenings. I suppose mine is slower now in the mornings, but I’m not around much to be bothered by it.
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I can cancel at any time, can live with internet or live without it at this point.
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Maybe I'll experiment with Liberty Pass on Thursday my last day of the cycle if I can find something useful to put me into Liberty Pass - where are all those cat videos??
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In a couple to a few years with these other major companies putting up gigabit low orbit satellites makes me wonder if this will open new change to what Viasat will offer in the plans? If all goes well with the low orbit birds offering gigabit speed Viasat will take a hit i"m sure on there residential side of income. It is a interesting time to see what unfolds.
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VeteranSatUser, Champion
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Stephen Rice, Champion
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Stephen Rice, Champion
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VeteranSatUser, Champion
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I believe we are quickly approaching a time it would not be economically viable for Viasat to support residential internet and instead focus on commercial and military applications.
When that happens, Stephen will have to be a Hughesnet shill and fanboy, or go back to DSL.
Stephen Rice, Champion
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I'm still waiting to hear how Hughesnet is working out for Fred G Sanford.
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What are your options?
- Do nothing: You can continue receiving the service as described above and you don’t need to do anything.
-
Change your service plan: If you would like to switch to a new monthly service plan, you may do so at any time. We don’t charge any fees to switch your service plan and we will not require a new two-year minimum service term to change plans. Simply login to your account at https://account.viasat.com and select the plan you wish to switch to. When you switch, your new plan may have different terms of service than the plan you are currently on. Please read the plan details closely before you make your choice.
- We would hate to see you go, but if you would like to disconnect your service with Viasat, we will waive any Early Termination Fees remaining under your Minimum Service Term. Please remember to return your equipment to avoid additional fees. Please call us at 844-715-4412 between 6am–9pm MST Monday - Friday or 7am-8pm MST Saturday - Sunday and we will ship you a box (with prepaid return shipping) to collect your equipment.
Sincerely,
Viasat Internet
VeteranSatUser, Champion
I would think long and hard about giving up the Freedom plan, short of moving to a different non-satellite internet provider if you can.
Terry Hill