WORST
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- ANGRY
Posted 2 years ago
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customer service repsis undefined or not identified.
Viasat is not a complete scam. People have unreasonable expectations and do not understand the terms and conditions of the service. Satellite Internet is a shared resource of a finite amount of product to be shared among the many thousands of users. The more people online at a given time, the less per user is available. The busiest times are in the evening when the most people want to use the Internet so a slowdown is to be expected and not unreasonable to experience.
If you have a problem with your service, send an email to viasatlistens@viasat.com describing what you feel is wrong and include your account number and contact information.
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GabeU, Champion
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Remember, the grass isn't always greener.
VeteranSatUser, Champion
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The reality is neither plan gives you "unlimited" data in the sense people think. There are restrictions once a certain amount of data is used. However, Viasat at least offers more "priority" data than Hughesnet will provide.
Stephen Rice, Champion
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GabeU I actually live in NE Texas and I get the 20-25 Mbps that I have with my Hughesnet plan. I pay $100 for 50Gb of data and the "free zone" is 2am to 8am. As I said, if I had not been promised unlimited data, I would not have taken the deal.
VeteranSatUser, Champion
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GabeU, Champion
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There is no such thing as "unlimited" data plans for satellite internet.That all depends on how you look at it. Unlimited, as in high speed, or plan speed, data? No. Unlimited, as in never being cut off? Yes.
GabeU, Champion
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I pay $100 for 50Gb of data and the "free zone" is 2am to 8am.Well, the Bonus Zone is limited to 50GB. Only the older legacy plans have/had the "Download Zone", or free zone.
Stephen Rice, Champion
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GabeU, Champion
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VeteranSatUser, Champion
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GabeU, Champion
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I'm not gonna argue points with you guys, suffice to say I wouldn't have signed up for this if I hadn't been lied to. And no unlimited internet plans? someone should tell that to the service reps.
I'm done here, going to have my dinner now ya'll. Have a good evening.
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Yeah...it seems ViaSpeak is a bit optimistic:-)
Think you're stuck with slow internet service and don't have a better choice? Viasat high-speed internet, formally Exede Internet, is available just about anywhere in the United States. Viasat provides great internet wherever you are. So go ahead — stream music and HD video. Video-chat with family. Email large files. Download stuff fast. Powerful satellite internet from Viasat is available today.
Deku (The #1 Hero Data Saver), Champion
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I must be getting old. About 6 months ago I would have had a completely different story to tell Kelcey O'Neill . I must be mellowing or I've been around too many nice people lately and it's rubbing off on me.
Deku (The #1 Hero Data Saver), Champion
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I'm getting it from somewhere.... and you are the prime suspect.
if so i wonder how *deku thinks*Let's see.....right now she's thinking..... "Do I want sprinkles on top or not??"
<:o)
Also... I've searched Google quite thoroughly and can't find out what @>@ means.
Deku (The #1 Hero Data Saver), Champion
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OH YEAH!!!! CAN I HAVE SOME SPRINKLES ON TOP DANK CHU :3
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It's a brand new bottle with a shaker-top so go for it :o)
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Mrs O’Neill I have no doubt you were lead to believe that it was truly unlimited. I have to apologize all the time for our reps telling our customers that our tv dish is a new dish that doesn’t go out in the rain or there getting wireless boxes when there not and so on. The problem is what I call the Wells Fargo Syndrome. These reps are pushed so hard to meet sales numbers the only way they can do it is to tell customers what every it takes to get it sold. Just like Wells Fargo reps signing millions of fake credit card accounts to meet quota. Just like my company Viasat knows it happens but it’s a acceptable risk. The bottom line is revenue. Having said this I still think Viasat would be a better over all service than Hughes. Mabye one off the Viasat moderators can help you.
VeteranSatUser, Champion
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I also agree, people in sales will say about anything to land the sale. That isn't just people selling Viasat, but a lot of companies have sales people do that.
The old forum had an "ignore" button that is badly needed on a site like this.
GabeU, Champion
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On the Community I'm normally on that sort of thing is not tolerated.
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@ Jtwes
Why are you guys so quick to berate and ridicule folks that seem to have a problem with Via Sat. I find it hard to believe that the ViaSat moderators just sit there and let you talk to there customers like you do.
Forum??? Here I thought we were writing scripts for the New He-Haw show.
How we respond to people showing up here with concerns about their service depends entirely on how they present themselves. The OP showed up calling Viasat "a complete scam" and was met by me explaining how this service works. There was no ridicule, just facts. I instructed that person to send an email to viasatlistens@viasat.com to bring their issues to the attention of Viasat.
Kelcey O'Neill came to tell us she had been lied to by a sales person about the quantity of data she was signing up for. Deku was informative telling her that there was a early termination charge and that a box would be sent for the return of the Viasat equipment and what equipment Viasat will want returned. Again, no ridicule, just facts. GabeU was considerate enough to give a tip that HughesNet doesn't work well in Northern California. Kelcey O'Neill had the decency to say that she is not angry with Viasat and actually has good speeds while within her priority data and her anger is not towards Viasat but rather the installer that lied to her (+10 points to Kelcey O'Neill).
Now we are hearing from you that customers are being berated and ridiculed. Perhaps I missed something here that you noticed. Do be so kind as to point that out to me because I see every complaining person has been treated with the utmost respect.
Deku (The #1 Hero Data Saver), Champion
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and @GabeU i agree with ya on that one :3 so imma so sorry if ive been rude and obnoxious also ;-; me am very so sorry to the forums and such ;-;
Deku (The #1 Hero Data Saver), Champion
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and @GabeU i agree with ya on that one :3 so imma so sorry if ive been rude and obnoxious also ;-; me am very so sorry to the forums and such ;-;
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You get a double-like.
I think you were very helpful
Deku (The #1 Hero Data Saver), Champion
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GabeU, Champion
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Deku (The #1 Hero Data Saver), Champion
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I think everybody has read enough post and replies to know if what I’m saying is true or not. I’m sure you and others have helped a lot of people. If we all went around with the attitude that we were going to give it back the way we got it what kind of world would that be ? Or are we already living in that world?? Just something to consider ..
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I've never "blind-sided" anybody in my life but there are those who think nothing of coming here to do that to Viasat. I aim to balance the table and that can mean a response to those people that shows my dis-approval for their attack without giving Viasat an opportunity to remedy their problem that they were so aggressive about bringing to the public's attention. It's a fact of life that it is unwise to start a war if breaking-even is the best outcome one can expect. People need to think about that before coming here to blast Viasat. I don't attack in Viasat's favor, I defend and seek an over-whelming victory in the process. Fools come here and start a war, one they think will be over with their one shot, and are surprised someone will actually put them in their place by defending Viasat.
Yes, we have been living in that world, ever since Cain slew Able.
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Agree with a Triple Like
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