Speed Concerns

  • 2
  • Problem
  • Updated 5 months ago
  • Acknowledged
  • (Edited)
Why does all the customer service reps LIE about the speeds you get this internet company is a complete scam

WORST
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jaqwan

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  • ANGRY

Posted 5 months ago

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J&J

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customer service reps
is undefined or not identified.
 
Viasat is not a complete scam.  People have unreasonable expectations and do not understand the terms and conditions of the service.  Satellite Internet is a shared resource of a finite amount of product to be shared among the many thousands of users.  The more people online at a given time, the less per user is available.  The busiest times are in the evening when the most people want to use the Internet so a slowdown is to be expected and not unreasonable to experience.

If you have a problem with your service, send an email to viasatlistens@viasat.com describing what you feel is wrong and include your account number and contact information.
 
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Kelcey O'Neill

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I intend to call and cancel my new account. My rep told me that I could get 20-25 mbps and UNLIMITED data. Now I'm told there is no unlimited data plan. That's it for me, I don't like being lied to! I'm going back to Hughesnet.
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GabeU, Champion

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It's fine for me.  I've never used more than 30GB of data, combined, in any given month.  Then again, I don't try to do more than the data in my plan allows and then whine about it later like so many do.  "I ran out of data and blah blah blah."  Well, whose fault is that?  No one told you to try to get a gallon and a half of milk out of a gallon jug.  If TV is that important, get sat TV.  People forget the old adage, "Live within your means."  SMH.  
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VeteranSatUser, Champion

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Your unlimited definition is a bit broad Gabe.  Under your definition, satellite internet has always offered unlimited data.  That is a bit of a stretch...lol. 
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GabeU, Champion

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As I said, it depends on how you look at it.  And I could do plenty with the FAP speeds given, which are now much higher.  Prior FAP speeds were barely enough to get to the page to use a token.  Present FAP speeds allow some to stream.   
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Kelcey O'Neill

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Stephen Rice and after the 12g was gone you either had to use the free zone or get throttled back to 1-5 mbps, right? Same deal on Hughesnet, although the free zone is limited, after priority data is gone you can keep going but at slower speeds. But while I still have priority data my speed is  20-25 down, which I actually get here in NE Texas. Not the 12 down the liberty plan has.

 I'm not gonna argue points with you guys, suffice to say I wouldn't have signed up for this if I hadn't been lied to. And no unlimited internet plans? someone should tell that to the service reps.

I'm done here, going to have my dinner now ya'll. Have a good evening.
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Jab

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RE: GabeU, suggests, "it depends on how you look at it."

Yeah...it seems ViaSpeak is a bit optimistic:-)


Think you're stuck with slow internet service and don't have a better choice? Viasat high-speed internet, formally Exede Internet, is available just about anywhere in the United States. Viasat provides great internet wherever you are. So go ahead — stream music and HD video. Video-chat with family. Email large files. Download stuff fast. Powerful satellite internet from Viasat is available today.
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Deku, Champion

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@Kelcey O'Neill oh and if you didnt know your stuck in a 2 year contract with viasat :3 and if you decide to cancel your account... then good luck paying the 300$ some dollars and you will have to pay about 15$ each month until the 2 year contract is up :3 also... they will send ya a box if you do decide to cancel... they will want the, satellite, tria, modem, and all that fun stuff :3 so good luck my dude!!! :3
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Deku, Champion

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@VeteranSatUser i am so sorry if imma not much help ;-; but i try to be though ;-; but imma not trying to be rude or obnoxious at all ;-; imma just going with the flow :3 BUT!!! also sometimes the flow needs to be stopped also :3

and @GabeU i agree with ya on that one :3 so imma so sorry if ive been rude and obnoxious also ;-; me am very so sorry to the forums and such ;-;
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J&J

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You get a double-like.
 
I think you were very helpful
 
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Deku, Champion

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oh why thank you :3
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GabeU, Champion

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No, you're alright, Deku. I haven't seen you be rude or obnoxious.  And I agree with Judge and Jury, to a certain extent.  A lot of it does have to do with how someone presents themselves when they post.  I still do think that there are times when posts and/or replies go over the line, though, and I'm surprised that many of those posts and/or replies are allowed to remain.  
(Edited)
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Deku, Champion

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oh ok thanks gabeU :3 yeah... i agree... they need to be deleted or something :/ 
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Jtwes

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Judge and Jury
I think everybody has read enough post and replies to know if what I’m saying is true or not. I’m sure you and others have helped a lot of people. If we all went around with the attitude that we were going to give it back the way we got it what kind of world would that be ? Or are we already living in that world?? Just something to consider ..
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J&J

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I've never "blind-sided" anybody in my life but there are those who think nothing of coming here to do that to Viasat.  I aim to balance the table and that can mean a response to those people that shows my dis-approval for their attack without giving Viasat an opportunity to remedy their problem that they were so aggressive about bringing to the public's attention.  It's a fact of life that it is unwise to start a war if breaking-even is the best outcome one can expect.  People need to think about that before coming here to blast Viasat.  I don't attack in Viasat's favor, I defend and seek an over-whelming victory in the process.  Fools come here and start a war, one they think will be over with their one shot, and are surprised someone will actually put them in their place by defending Viasat.
 
Yes, we have been living in that world, ever since Cain slew Able.
 
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Jtwes

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Yes, we have been living in that world, ever since Cain slew Able.

Agree with a Triple Like
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GabeU, Champion

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Abel.  
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J&J

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Yup....  "Abel"  Gotta love auto-correct that doesn't know beans about what we're saying.
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johnny c

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We had a bad storm last night, hellacious winds, torrential rain etc.  So my props go out to both Viasat and DTV for the installers and the hardware that they use to keep the Dish oriented and secure.  Naturally i lost internet for a short time but not that long and this mornings speed 0748 AM, 18.2 down, fast 3.6.