Speed after using up priority data?

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  • Updated 3 years ago
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When i purchased my exed package i was told that no matter what the slowest speed i would encounter would be between 1-5 mbps... so obviously that was a complete bold faced lie by my ISP or exede.  Yes i have used my priority data...thats what its for, so now you just shut me down to 0.15 download and a 1.61 upload, and NO i do not have those backwards. 
I feel like i should be able to get out of the contract without having to pay anything, you are not holding up to your end of the contract.
Photo of Todd Gardenhire

Todd Gardenhire

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  • aggavated

Posted 3 years ago

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Danielle Brennan

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This is part of the Data Usage document relating to the Liberty Pass.

"Liberty Pass speeds will vary based on the time of day and your geographic location, and may be extremely slow when the network is busy, typically in the evening hours (about 5:00 p.m.- 2:00 a.m. local time), which may greatly impair your ability to use the internet. Liberty Pass users will receive lower priority on our network than subscribers who have not exceeded their data allowance or other
data threshold, which will likely cause Liberty Pass users to experience slower speeds
during periods of congestion than subscribers who have not exceeded their monthly data allowance
or usage threshold."

Todd, what you are actually paying for is the Priority Data on your Liberty Plan. Any data you use on the Pass is a bonus, and during the evenings it may be very slow or even unusable. During the daytime hours, the speeds will likely be in the 1 to 5 Mbps unless you are in a congested beam.
. When I am in the Pass mode, I see speeds in the 1 to 5 range regularly except in the evenning hours.