speed after reduction

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  • Updated 2 years ago
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It seems as though when I use up my high speed data and reduce to slow speed that it just gets slower and slower the closer I get to my reset date. Is this a possible. It's fairly fast for 4 or 5 days after the reduction, but before my reset date it's almost ususable.
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Mickey McClure

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Posted 2 years ago

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Chris _v

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thats because exede shuts you down once you have used up all you data... they slap an algorithm on you and limit you data usage.  once you have reached the data cap, your cut off  

from  www.viasat.com
 exede controls the bandwith ... Not Viasat 

Can I control service levels to my customers?
  • Build on our service delivery platform, but maintain access through your NOC to manage traffic, set policy, and fulfill subscriber SLAs.

Integration Provides Maximum Performance

Our Ka-band ground systems are designed as a complete satellite networking system of satellite access nodes, terminals, and network management. The end-to-end design enables us to constantly innovate at every point in the system, building an enduring competitive advantage for you. Those unique technologies ensure robust system availability, network effiiciencies, and a superb user experience.

Our patented web and network acceleration software dramatically speeds up web page load times and enterprise application performance, reduces network bandwidth consumption, and minimizes the effect of satellite network latency. As a result, service subscribers as well as remote and mobile workers experience snappier web browsing, email, file transfers, and web-based enterprise applications, even with media and video intensive content.

(Edited)
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Mickey McClure

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It's just supposed to reduce to 2g speed when I reach my high speed data cap, but it seems that even the 2g continues to slow progressively until my reset date. I could deal with the speed for the 3 or 4 days following reaching my high speed csp, but then the slow speed seems to slow even more as the days go by. I wasn't told this would happen.
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Chris _v

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yep , read all the complaints here on this forum and its the same story for years ... Nothing gets done or changed. if i wasnt in a 2 year contract with exede id be gone. 
  let me make this crystal clear , cause someone is going to jump in here and debate Me ... ( Viasat isnt the issue ) ,  they have plenty of band with , do the research , look at the satellite technology and who uses Viasat , governments, corporations, and businesses    The people who are putting the limits on us is EXEDE , they wrote the terms of service , and they make the rules.. NOT Viasat ..
How a satelite works, beams and Ka bands 
https://www.google.com/patents/US5790070
  
(Edited)
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Diana, Viasat Employee

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Chris,  ViaSat  is the company and Exede is our product for both residential and business customers. When ViaSat launches our new satellite in 2017, additional bandwidth will be available. Stay tuned. Exciting days are ahead of us!
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Mickey McClure

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is what I said accurate about my speed after I reach my high speed allowance. does my slow speed continue to get progressively slower the closer i get to my reset date. The day before it's indeed almost unusable
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Jim16, Champion

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This is in your user agreement...."Liberty Pass speeds will vary based on the time of day and your geographic location and may be extremely slow when the network is busy, typically in the evening hours (about 5:00 p.m. – 2:00 a.m. local time), which may greatly impair your ability to use the internet. Liberty Pass users will receive lower priority on our network than subscribers who have not exceeded their data allowance or other data threshold, which may result in Liberty Pass users experiencing slower speeds when the network is busy than subscribers who have not exceeded their data allowance or other data threshold. Heavier users of Liberty Pass may be slowed to a larger extent than lighter users."
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Mickey McClure

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Nobody is really addressing my question, when I go to slow speed. should it continue to get slower and slower until it comes to a virtual standstill. Isn't slow, slow? or are there degrees of slow, like slow, then more slow, then crawling slow, then stop? Am I being penalized even while I'm on slow speed, by even going slower? Just an answer, in layman's terms, none of that user agreement junk. because i tell my family, once we reach the high speed cap, use all the data you want to suffer with, while it's slow, stream all the music you want on slow speed, if you can, just don't do it when we're on high speed.
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Diana, Viasat Employee

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Mickey,  when you are in data restriction, ( used all of your priority data) your speeds will slow down.   It does not continue to get slower as you get closer to your reset date. When your speeds are slower, it is difficult to impossible to get on some websites or applications. If more that one person is on at the same time, it will also be much slower.

Your service or certain uses of your service may be significantly slowed and/or restricted.  This means that certain web pages and online applications will take significantly longer to load and some services will not be useable. If you're on an Exede Liberty plan, it works a bit differently. Read more about Liberty. 

The above information is from this link http://help.exede.net/articles/General/Exede-Service-FAQs-for-Data-Allowance-Policy.   I hope this answer your question.  If not please send an email to exedelistens@viasat.com.