Specific question for Beam 329 users and on the Liberty 12 MBPS plans

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Since Viasat has recently strangled those on Unlimited plans and the Freedom plan (my current plan), I would like to know from those on this beam (central VA) and on the 12 MBPS Liberty plans, what are your response times during the week, let's say 4p to midnight, and the weekends. Viasat tells us the response times are great. Are they?

Viasat Brad - question. In my area, Liberty 12 plans are offered, up to 50 GB. Nothing higher than 12 MBPS. Do you know if these plans are still on Viasat 1?  The notice I got said if I upgrade, it will be another 2 yr agreement, is that for one of these plans or is the 2 yr agreement if I move to Viasat 2 with new equipment?  Or, is the offer for 12 MBPS on Viasat 2??  It would be truly offensive if it is.
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Spinninghorse, Champion

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Posted 9 months ago

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Casual Observer

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Beam 329 Liberty 12, 12 Mbps with old stand alone modem, Free Zone 3 - 6 am:

  • Weekdays: 3:00 am - 4:00 pm typically well above 12 Mbps at around 16 Mbps with spurts to 18 - 19 Mbps.
  • Weekdays: 4:00 pm - 7:00 pm typically just about 12 Mbps or slightly under.
  • Weekdays: 7:00 pm and later has been dropping down into the 7 - 9 Mbps range as the evening wears on. Some occasionally much lower during that time frame.
  • Weekends: so far about the same
  • No experience with Liberty pass yet but planning to blow past the cap on the final 2 days of my cycle to see what's going on there - particularly entry to and exit from the free zone.
All tests are manual, testmy. download file size of 13 MB and taken with no other internet activities from other devices. Upload results pretty consistent at 3 Mbps with a test file size of 3 Mbps. All tests using a wired (ethernet) connection through my own router. I usually also compare my router's real time throughput rate with the testmy results when running and they are in general agreement with one another.
(Edited)
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Terry Hill

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My tests today are much better than the last two weeks on Liberty pass. Speeds today have been over 6mbps dwn then back to 0.25mbps. It is like someone turning a switch on and off. Is this cause of the deproteinization kicking in and out or something else going on? I'm not complaining on what I'm getting I love my Liberty plan just cause of the free zone. Look forward to see what you get during Liberty pass Casual Observer. I'm in SW Va so I think I'm on the same beam as you I would have to check and see.
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Brad, Viasat Employee

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If a new modem is required/upgrade it's ViaSat-2. If you want to shoot an email to me I'll look for you. It depends on how big of a pile I need to get through but I'll check
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Spinninghorse, Champion

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Hey Brad, I would happy to email or PM you but I don't see a way to do that.
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GabeU, Champion

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Casual Observer

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Spinninghorse,

You can view my Liberty plan experience since February 11, 2019 on 329 at:

https://testmy.net/quickstats/The%20Walrus

I've tried to run tests at various times throughout the day. At 10:00 AM today (2/ 22/2019), I hit Liberty Pass and will run some additional tests between now and my reset on 2/25 to give you an idea of performance during primetime and over the weekend. 

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Spinninghorse, Champion

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Casual Observer - thank you for the stats. I don't see the difference is that great, especially late afternoon / evening. It looks like everyone on an overloaded beam is having some issues.
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Casual Observer

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As mentioned elsewhere, the only significant difference I'm seeing so far (after the policy update) is better evening speeds than previously encountered while under my priority data.     
(Edited)
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VeteranSatUser, Champion

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I checked my NRTC portal. No Liberty available to me. Just "unlimited".
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Casual Observer

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My NRTC member organization's portal consists of a phone call or sending them an email or snail mail (that's how they bill also by snail mail). Even then I'm not really sure they know what's available ;)

The stock/generic NRTC portal I have access to doesn't allow checking plan availability.

There's nothing offered in 329 that compels me to switch to becoming a new "old" customer although just checked and now see an unlimited option for new Viasat direct customers:



That unlimited plan has a 100GB data usage threshold and makes me wonder whether "unlimited" is now being reintroduced on Viasat-1 having driven a stake through the heart of those pre-February 13, 2013 plans and Freedom plans. To the best of my knowledge there is no Viasat-2 coverage in my Zip code - not that I'm interested either way. Things that make you go... hmmmm... perhaps a reaction to our days of rage considering it's now one of the unique Liberty brochure combinations over at Viasat Retailer Support;)
(Edited)
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Jab

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NRTC would have a commercial contract, which would have specific terms. In last investor report, it was stated more revenue with customers signing up with them.

Viasat since 2005 should be fully aware of all user stats, including commercial aircraft. Its their equipment installed, and maintained since 2005. So, its statistical crunching information was passed on to marketing folks, most likely. 

"Retracting" 150GB plans may have been needed in a few beams, but any retraction must apply to all beams with this plan...being prudent legally.

Unlimited on the augmented beam I use still has priority thresholds of 35, 45, or 65 GB, with plan costs from $100-$200/monthly.  This beam is mainly used via farmers/ranchers, so their usage patterns would be different from 8-5 folks living outside of cities.
(Edited)
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VeteranSatUser, Champion

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My NRTC provider has a website and a plan looking by address. They cobbled up at least 20 regional NRTC providers so they are not a small player. My local NRTC provider sold out the satellite side of things before Exede even hit it I remember. Surprised your local is still doing it.
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Casual Observer

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So what exactly is your point?

There are no 150 GB plans on 329 (which is what's specifically being discussed in this conversation) currently being offered to new customers. It's really not directly related to 150GB but rather unlimited plans acquired prior to February 13, 2018 as well as Freedom plans - both of those were only available on Viasat-1 at that time both just happened to be 150 GB.

In point of fact there are 150GB plans currently being offered to new customers - specifically Platinum plans on Viasat-2 so not all 150GB plans were "retracted".

However, you do  make a valid point that comparison of NRTC results on Liberty to direct Viasat plans may not be valid - would depend upon contractual arrangements but my contract specifically cites and refers to the Viasat terms of service and legal documents for applicable policies.

Even then the affected plans were not "retracted" but rather the terms of service were changed on all of those plans specified. Spinninghorse still has one as does VeteranSatUser. Spinninghorse is trying to determine whether a switch to Liberty on 329 would make sense. Your experience on an augmented beam in flyover country provides her with little insight as to what she can expect on 329 and I was repling to VeteranSatUser, not you. Like him and for much the same reason, I miss the old forum.
(Edited)
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VeteranSatUser, Champion

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Often one must ask, "what is the point of this post".

It does beg the question why Liberty isn't offered as an option everywhere. If you can offer "unlimited", you would certainly think Liberty could be offered. Less priority data on most plans and only a small free zone window.

Oh well. Give it a few months. Viasat will have to churn out new plan designs that cost more to keep that revenue per subscriber number growing.
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Casual Observer

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Apparently that may be changing (maybe a dealer can confirm) -  there's been enough rage here over the past month that reevaluation may be occurring - but the affected plans are likely not returning in their original form.
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Jab

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@CO

I believe Brad's response, and your first and second responses addressed this topic for Spinninghorse...as usual, others add their comments, that sometimes are taken out of context when forum's modus operandi is considered.

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Casual Observer

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Tractor pics??? Petroliana pics???
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GabeU, Champion

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How about a tractor story pic?  :)

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VeteranSatUser, Champion

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Gabe. What Hughesnet plan you got and what speeds do you see?
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GabeU, Champion

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I have the 20/50 Gen5 plan.  All Gen5 plans offer the same speeds, though, like with ViaSat, it all depends on location.  My beam gets great speeds, while the one next to mine might be the opposite.  These are my speeds...

https://testmy.net/quickstats/Gabe1972

Edit:  I should add that once in a while I'll start Networx and have it running during a test or two in order to verify the results given to me by testmy.  They always match.  
(Edited)
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Jab

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Where are you located Gabe? 

Those are nice speeds.  And it is my understanding, unlike Viasat, you can turn off the video resolution downgrader, correct?
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Spinninghorse, Champion

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Gabe - Where are you located and do you know how Viasat is in your area?
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GabeU, Champion

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Western NY State, about 25 miles south of Buffalo.  And yep, we can turn the Video Data Saver off so there is no restriction on videos, which are normally restricted to about 480p when it's on, though I've sometimes been able to watch Youtube videos in 720p while it's on.  

I'm not sure how ViaSat is in my area.  For my zip code the best available plan is Gold 30, which is $150 after three months.  I pay $86.59 per month, and that includes the equipment lease fee and taxes.