Spam Frustration

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  • Updated 2 years ago
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  • (Edited)
Now there are 704  emails in my spam folder. When do something get done about this. If you actually don't do anything let me know so I can find a provider that does. This is my third email to you, no reply. [Edited for language]
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Joe Guzzi

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Posted 2 years ago

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Gwalk900, Champion

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Holy smokes Joe,
The amount of spam you get is a function of a number of things

You don't say how you access your email (web or email client) or what your settings are.

This being a public support site, would you wish to have your grandaughter read your sob language?

Clean it up, provide details.
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Joe Guzzi

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Actually I let my granddaughter write that email  because I and tired of doing it. She must feel my pain, I'll have a talk with her. I go on Wildblue to get my mail. My question is , am I wasting my time putting spam in the spam folder? At one time I had over 500 in it and for some reason it almost all went away. The spam stopped for a short time and now there is over 700 in it again. 
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wm4bama, Champion

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In just about a month's worth...Many complaints, no help..I just log in with browser and select all, then deselect the 2 or 3 valid messages, send rest to spam folder;

(Edited)
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Brad, Viasat Employee

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Hi Joe,

I kept your post so we can address this but refrain from using bad language on our forum. I edited your post but further violations to the forum rules can cause removal of posts or a ban from our site.

As for the spam. There's not a lot we can do on our end as MANY things lead to spam including but not limited to: Subscription to emails (almost EVERY online purchase or sign-up enrolls you into email offers unless you check it off...fortunately you can click a link in those emails to unsubscribe), Malware/viruses on your computer will flood you with spam (using a anti-virus or spam blocking program can remedy this), or your spam settings are VERY low (you can change this if you're using our email...which hasn't even been made clear yet but if so, changing it to high will slow the spam).  

Alternatively you can set up a free email with a service like Gmail or Yahoo if the spam is too out of control, plus it won't be tied to your internet provider (aka if you ever left for any reason you won't be "handcuffed" to the provider to keep the email address). We utilize a email service through a company called Zimbra to make it a free option for customers to use a wildblue.net or exede.net email but we do not charge for it. We did use Gmail/Google before but they ended their email agreements with Internet Service Providers a little over a year ago prompting the change. Google's refined spam filter was something that I think many customers immediately missed having.
(Edited)
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Joe Guzzi

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If I am going to set up a freemail account wouldn't it be better to just switch providers to Frontier and only pay $19.95 at month for unlimited data???? It is a small bit slower but I won't run out of data every month and if they can't take care of spam I can always go somewhere else. Right now I have got to use data off my cell phone or pay wildblue $10 per 1 Gb of data more.
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Gwalk900, Champion

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Joe, it seems rather obvious that you don't have a good grasp on how emails are handled and spam is generated and propagated.

Your email accounts are available to receive any and all mail sent to that address where it can be sorted to some degree.

There are some methods that need to be employed to reduce the exposure of your addresses to some lists of known spammers.

First, if you choose to user your ISP's provided 'bare bones' email services ... only give the address to close friends and family.

Second, make the email address ... less common .... use special characters. @johnsmith is more likely to get spam from auto-dialers than @J_%%smith.

Third, and this is very important, maintain one or more freebee accounts, gmail, yahoo, outlook/Hotmail and use these as throw-away accounts for purposes of online registration and so forth so that your real and more valuable ISP supplied accounts are never posted anywhere online and are only given to a select few.

Fourth, educate those that you give your real addresses too to never use and address book or at the very least not to enter YOUR address into their address books. Whenever one of those users gets a virus or malware infection the first thing that happens is that everyone in their address book will get a copy of the malware sent to them and all the collected addresses are forwarded to the virus/malware creator where it joins a list that is promptly sold to other spammers.

Fifth, never ever, ever open an attachment even from someone you think you know. If that someone's gets infected it WILL send a copy of itself to you.

I handle attachments like this: I like sheep jokes ..If one of my friends wishes to send me an attachment he needs to put a reference to sheep or wool or something related in the emails subject line so that I KNOW that he/she intended to send me that attachment. No subject line reference? Then it hits the trash unopened.

Keep the ISP provided address pristine. Googles Gmail free accounts have very good spam filters so use one of those for all other business other than selected personal activity.

Remember one thing however ... with Google, YOU ARE the PRODUCT. Every incoming email is read by the gmail scanners. Look at those addresses for what they are .. throw-aways.

In the end, if your ISP mail account(s) is that well know to spammers you may be further ahead to create a new, more complex address and delete the compromised account.

Get that free-bee going however to take over registration duties and other public activity.


  

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Joe Guzzi

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So I guess my answer to my question about the spam folder in Wildblue mail is it is for looks and does absolutely nothing to fight spam.  That is all I needed to know. If I do everything you mentioned above I really don't need an email account. Thanks, I'll find a solution for this problem.
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Brad, Viasat Employee

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After looking at it I think the block option is what I was meaning. You can add addresses you want blocked.
Preferences> mail> Spam Mail options
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Jakster Jammin

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I also seen Joe also mentioned the wasted of data downloading all thee spam.
Is there a way to only download the header until you click the email and download the body? Because just downloading headers would take hardly any data at all and when he sees spam, just add it to the spammer blocked list.
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wm4bama, Champion

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Well, it seems Zimbra will finally filter out spam if you identify it often enough...for the past month I've used my browser to log into my email account (web mail method instead of downloading with my email client) and identify all spam email and manually send it to the Spam folder...I was getting 50 to 60 spam mail a day..  3 days ago I was surprised to see only 5 or 6 spams a day, and today only 3..

It took long enough but it sure looks like they do use the spam folder info to eventually to filter the spam...sure beats the clumsy method you have to use to manually enter that info one at a time into the "block" option...

Maybe hope for better email service from Zimbra will prevail...☺☺☺
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Old Labs (VS1-329-L12FZ)

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Well, it seems Zimbra will finally filter out spam if you identify it often enough...
That's how many/most automated spam filters work. It requires a sufficiently large sample size to automatically and reliably detect spam. in those cases, it becomes a cooperative effort by all subscribers to an email service to combat spam by diligently reporting it (or identifying it as the case may be).

I suspect Zimbra doesn't have anywhere near the numbers the larger players have (e.g. GMail, Outlook, etc.) -  as such it takes Zimbra much longer to automatically detect with it's smaller sample size - artificial intelligence is just that... only as good as the algorithms used.

As GWalk notes elsewhere, your privacy is up to you.
(Edited)
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Joe Guzzi

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So what I am getting here is Zimbra 's spam folder actually works. I have been pretty much told that Wildblue's spam folder is just for looks. It is pretty much up to you to take care of everything to avoid spam. Wildblue does absolutely nothing. It is your responsibility to have all kinds of fake email addresses and don't open emails from 90% of the ones that come in and pretty much stay off the internet. I wonder how many time you would have to identify spam with Wildblue (if it worked at all) before it filtered out the spam. Maybe 5 or 6 hundred times. That is for each spam.
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Denise OGuin

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I was having the same problem and finally realized if you go to preferences then down to filters go to incoming mail and proceed to fill out a few of the filters I have in just over three days been able to stop all spam from being in my inbox. The first few days I had to go check the file and retrieve the email that I needed and was either not in my contacts or something else not thought of by me in picking my filters. Now I seem to only have an occasional one I have to move but much less time than moving hundreds of spams.
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J S

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You getting spam isn't the ISP's responsibility. Their responsibility is to provide you with internet. It is your responsiblity to manage your email account, and if the exede email account gets too much spam then you should use gmail or some other email service. 
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Joe Guzzi

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My question was is the spam folder in Wildblue just for looks or does it do something. I guess you answered that in a roundabout way. It is just for looks.
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Gwalk900, Champion

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"My question was is the spam folder in Wildblue just for looks or does it do something"

Yes, it certainly does do something.

It acts as a defined holding spot for email that is considered to be spam by a broad set of "rules". The sensitivity of those rules can and should be adjusted so that they meet the needs of the user within the capability of the system.

It also acts as a repository for email that a user defines as spam so that the system can, to a degree, "learn" some of the details of a users preferences.

The problem is ... spammers keep making subtle changes in their addresses and other approaches in an attempt to outwit spam filters.

It is very likely if you are receiving the level of spam you indicted, that your address is on so many lists of spammers that the address is beyond redemption.

I offered some tips in my post above. As a point of comparison, I will receive about three spam emails in total per month spread over six email addresses.

I suggest that you are going to have to change your approach to address usage and spam filtration.

In the end, it is not your ISP that needs to protect your privacy, it is you.