Spam Filtering On New Email Platform

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  • Question
  • Updated 3 years ago
There does not seem to be any spam protection with the new email platform. Since the new platform went in place, I'v received several malicious emails in Outlook which previously would have been filtered out. Why is this?
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Mozgoc

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  • unhappy

Posted 3 years ago

  • 2
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Jerry Montgomery

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I, too, got a salacious e-mail and wondered about spam protection.
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Brad, Viasat Employee

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There should be a setting to the side  under Web Apps. You'll need to go to go.wildblue.net to toggle this, but from there you should be able to select : none, low, medium or high. With that said, we did flag a few phishing email scams that went through to our customers. 
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Mozgoc

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This suggestion does not appear to be helpful.
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Jerry Montgomery

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I don't see where you are talking about.  I'm looking at my mail window under go.wildblue.net, and I don't see anything like that.
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Jerry Montgomery

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I clicked on webapps and got a list of things: that do not include settings as you've listed.  Drag and drop, ecelerity, reference, and search highlighter, all are checked.
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Dan Baleme

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Yes there is no spam filter in the new email system.....spam just keeps coming every day!
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robert grady

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I agree.  Since the change, spam has increased - all with the same format.  The filters aren't doing anything - nothing ever gets put into spam on it's own.  Makes me wonder if the new service is sending out all this junk.  Just love it when we are switched to an inferior product for all we pay.
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curtis bentley

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I am having the same problem as others with more and more spam. I have my filter set at the highest level and still more spam than the day before. It is really becoming a problem for me. Please help us fix this!!!!!
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Mozgoc

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Ironically, a large portion of the spam coming straight through to my inbox relates to Exede  / ViaSat -- threatening to cancel my account if I don't update my credit card, password, etc. & requesting I click on the link provided in the email. This hardly ever occurred with the old platform as these messages were immediately filtered out. Shame on Exede / ViaSat!!!!!!!
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Knight Rider

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Exactly as Steve said its not ViaSats fault, if you want to blame someone blame Google they are the ones that changed their services/ policy and cut ties with all ISPs
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Jim, Champion

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I have to agree with Steve that ViaSat has to ultimately take the blame for choosing the deficient provider. But I still don't understand why anyone would choose the email service of their ISP when there are so many excellent free services. Going with one of the free services makes changing ISPs much easier.
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Mozgoc

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How might you do that without having to change your email address?
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Steve Frederick-VS1/Beam314, Champion

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Mozgoc, you can't. It will require you to make a new email address with Google or Yahoo, it would require you to change your email address with all your places you deal with, and to notify all your contacts about the new address. Another option would be to get a Google address, and then have the Exede/Wildblue (Zimbra) email forward all your mail to the new gmail address.
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Mozgoc

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Thank you for the feedback. It confirms what I suspected was the case. Moving away from an email address which has been in use for many years is a huge undertaking -- possibly not worth the effort. Even a slow migration to a new address would not have much appeal.