SPAM filter does not work.

  • 1
  • Problem
  • Updated 2 years ago
I am very frustrated that the SPAM filter does not work. I increased the setting from medium to high and I still am getting a ton of SPAM in my in-box. Nothing ever seems to get sent straight to the SPAM folder. It is too tedious to have to flag each message separately as SPAM.
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Holly

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  • annoyed

Posted 2 years ago

  • 1
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Morgan Griffith

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I agree with you Holly. The spam filter is worthless. No I do not need Viagra from Canadian pharmacies. If the spam filter is this bad there should, at least, be a block sender option. But, of course, there is not that option either. Very, very disappointed in the service since splitting from gmail. I am looking into another system that is $30 cheaper that works much better than this waste of money. 
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Steve Frederick, Champion

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Morgan, you are not required to use the email service that is available from ViaSat. You can simply sign up for a G-mail account, hot mail or may other free services.
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Morgan Griffith

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I'm going to have to do that as ViaSat has chosen to put out such a poor product. Now that leaves me having to change my email address across a few hundred contacts and sites. Thanks ViaSat, really like how you screwed things up and gave people one more thing to have to deal with.
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Steve Frederick, Champion

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Morgan, you could always just go into the preferences of the ViaSat mail client and forward all your emails to your new email address. That would save you a whole lot of work.
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Morgan Griffith

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thanks Steve. that's what I'm trying to do now-set up a gmail account. but it won't let me import the wildblue address. it says it needs info about the POP server. It auto-filled in this in the box: smtp.gmail.com with the # 995 just outside the box. I have no idea what this is or how to find out info about the correct POP server info. any suggestions on that one?
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Morgan Griffith

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success! and already the new provider sent several of my messages to spam. shame wildblue can't put out a product that works better.
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Bev, Champion

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There should be imap and pop set up instructions in the help pages from you account management page.

As for the spam filter, yeah it fails miserably so I use Thunderbird (Mozilla's version of WinMail or Outlook) I only go into the web based mail to manually block addresses that repeatedly send 2 or more spam message per day. That's all that does work there for spam is manually blocking each spam address.
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Holly

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Yes Morgan, that is also my frustration.  I have been a customer of Wildblue for about 9 years and I used that as my primary email. I am not happy that I have to spend my time changing over my email addresses everywhere because my ISP provides a totally ineffective SPAM filtering system.  I know how to set up the filters manually, but why should I have to waste my time with that as well?  I think it is pretty obvious that they are discouraging customers from using their email so they don't have to maintain the servers.  But they better think about the fact that wireless Internet is becoming more and more available and many providers don't have data caps.  I am setting up a speed test with a local wireless provider that costs the same and gives unlimited data.  If they come anywhere close to WB as far as speed, I am ditching WB.  
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Morgan Griffith

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I'm going to be changing--I hate that hassle though--I found a service that is much cheaper. Going to test it at my neighbors and then you and me both will be out of here. In the meantime, I've set up a new email address.