Spam daily

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  • Question
  • Updated 1 year ago
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Your agent took care of almost 500 spam e mails for the a few days ago, spam are still pouring in, what filters do you have that will take care of this, I do not have time to go into each individual e mail and unsubscribe
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Carol Barker DeCosta

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Posted 2 years ago

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Brad, Viasat Employee

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Hi Carol,

This was by our tier 2 team who had to access your email to manually delete these spam emails. If you're getting this much you really should be running some sort of anti-virus/malware/spam blocker because that's a tell-tale sign your email's been compromised
(Edited)
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Carol Barker DeCosta

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actually I was told it was a tier 3 team person,  don't know , only what I was told on the phone. He did ask me if I had anti-virus on my computer, I told him "yes" and what it was, he did not respond as to if it was good or bad. He ran some tests etc while I allowed him access to my computer, there were no virus or anything, all the spam is sure coming to our e mail, what a hassle to change addresses, a person has to notify so many people, UGH,  on your FAQ page it says we should click those spam e mails as spam and put them in the spam folder and after enough are in the folder they will bounce back to the sender and stop being sent. Too bad getting a new e mail is not an easier task
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Valerie

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I've been in the same boat as you Carol.
I've called and spoke to Diane, she was supposed to call me back but never did.
I get tons of spam everyday, as you do.
I use Norton and have for years and I don't have any viruses.
This all started when they switched email providers, when they used Gmail I never had this issue.
And like you said it's too difficult and time consuming to go through every email.
It must take me an extra 30 minutes or more to go through all these and mark them as spam.
I also did what they said as to going through my mail on their web site and dumping them in the spam folder. Well, that has done nothing.
I shouldn't have to do this, this obviously is YOUR issue Exede.
And they also told me to change my email address, the one I've used for over 10 years. Right!!!
Obviously this has become or has continued to be a real issue and it would be really great if you guys took care of this.
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Carol Barker DeCosta

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thank you for responding, our spam started in May of this year, 2016, never had this problem on this level until then, we have a wild blue address, so my guess is maybe they changed something on their end, of course would never admit it to be THEM. Very aggravating for sure. Along with when they went to the new platform I can no longer program my I pad to send e mail, I have spent hours on the phone with them, I mean really? copied their directions from their web site, only a few steps, e mail will program, last a couple days then BOOM back to the error message you have an incorrect password or user name, don't think so, if that were the case it would not have worked for the couple of days. I have g mail on my mac book and not one spam e mail, go figure, very disturbing for sure
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Brad, Viasat Employee

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" I have g mail on my mac book and not one spam e mail, go figure, very disturbing for sure"

Not to sound sarcastic, rude or to make wise of the situation, but that's EXACTLY what I've been trying to say in many of these posts. Gmail is ran by Google, we *used* to have a partnership with Google and as a result we didn't see as many spam complaints because Google is really good at what they do. Google was great, but then last summer they ended agreements as an email provider with ALL ISP companies. We were forced to use another provider for our email services. Zimbra is whom we decided on and they don't have the same spam filters as Google. The only way they will be able to better prevent spam in the future is by seeing emails flagged as spam. Getting a ton of spam daily is almost always a tell-tale sign of being affected by something or having your email log in compromised. I know how annoying and frustrating it can be but anti-spam programs, virus scans, changing your email password, ect AND unfortunately marking those emails as spam can cause this to ultimately stop. The email that's offered with us is 100% optional and 100% free as is going with an email with like Gmail or yahoo. Zimbra isn't part of Exede so we can only recommend how to avoid spam, how to report it and recommend looking into some anti-spam programs. You could also call us back and get in touch with the team that worked with you and they can tell you what they are doing to remove all those emails. That's really your options on fighting spam. 
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Diana, Viasat Employee

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Hi Valerie,  I'm sorry if you did not receive my phone call.  I did a  follow up with an email  after I called you and after I escalated your issue to our email client.  In the email, I  sent you what our email client suggested you do to prevent messages from reaching your inbox.  Did you give that a try?
(Edited)
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Carol Barker DeCosta

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So are you suggesting we change our e mail password or get a new e mail account?
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Diana, Viasat Employee

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Hi Carol,  Getting a new email account is an option. Changing your password should be done on a regular basis for your protection. Spam email is an issue with all email clients. Some have better filters. I also receive spam emails each day so I can certainly understand.
If you change your password often, spam email eventually stop.
 
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Carol Barker DeCosta

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ok, but I don't understand how my changing my e mail password has anything to do in stopping my spam from my e mail address!!&&#^^, anyone can send us e mail if they have our e mail address, confused
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Carol Barker DeCosta

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changed our e mail password, BAM within an hour I had another 12 spam e mails, like I said "how can the password to my e mail have anything to do with receiving all this spam?"
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david, Champion

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Just take the hit on your time and get a Gmail account. You don't have to move everybody over at once, you could do it over a week or two. It's a pain but in the long run you would probably be to the good on your time.
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Old Labs

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Changing your email password does nothing to protect you from receiving spam. It only protects against someone accessing your email account (either reading your emails or sending email from your account - both can be equally bad).

Once your email address winds up on a list of known valid email addresses that spammers trade/sell/use, you'll be inundated with spam.

It takes more than a single report of spam before spam emails are detected and the footprint associated with a spam email is detected and usually takes multiple reports from multiple users  - it can take months before a single footprint is identified and spammers are very adept at changing those footprints to avoid spam detection (nearly all of the information being used to identify those footprints can be easily spoofed).

Your only real options are to painstakingly continue to report spam or change your email address, preferably to one of the big email providers such as Gmail or Outlook since they have the resources available to combat spam effectively. Unfortunately Zimbra appears particularly vulnerable and a quick Google search yielded a short video of how easily Zimbra's servers can be hacked if not properly patched.

Either option above is equally time consuming - but changing your email address and provider will offer a better return on investment of your time; and then of course protect that email address going forward by learning how spammers harvest valid email addresses. The following lists some of the more common ways:

http://blogs.microsoft.com/cybertrust/2010/08/06/how-do-spammers-get-my-email-address/

P.S. If you choose to continue to report spam, ensure that you're properly reporting it using either the web mail client or that your local email client is properly configured to use the IMAP protocol (using the POP/SMTP protocols locally they typically don't get properly moved to the server's SPAM folder for reporting purposes).
(Edited)
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wm4bama, Champion

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This morning I had 42 new emails in my inbox that are Spam...Spam is so bad that I now use my browser first thing in the morning to log into my email account and identify the spam and move them to the spam folder, that keeps my email client from downloading those emails.  That folder now has about 255 entries that I identified in the past week..

It would be so easy for Zimbra to use this information to block all these spam emails.  I truly think Zimbra is paid $$'s to provide our email addresses and allow spam email to be sent through their servers.

ViaSat/Exede needs to step up to the plate and insist (contractually) that spam filters be installed and used free of charge on their servers. (Zimbra has a spam filter for sale that works on their servers)...

This action has been requested on both forums by many, many customers and no action has been taken, or reported back to us, that a solution is in the works..
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Alex, Viasat Corporate Communications

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Carol Barker DeCosta

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thanks, I am not about to go in and add all these spam e mails one address at a time, I do not have that kind of time,
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Valerie

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Carol,
I guess we're stuck and might just have to bite the bullet and get a new email address.
Because the other options suck..... lol