Some info about the new Exede WiFi Modem and 25 Mbps speeds; UPDATE - now available for existing customers!

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  • Updated 3 years ago
  • (Edited)
We recently introduced the Exede WiFi Modem in certain areas of the country. It's currently available for new and existing customers if you're in one of these areas. The new modem includes a wireless router as well as an Exede Voice adapter, so now you can have 3 things rolled into one if you have Voice. In areas where the new modem is available, we've also introduced a 25 Mbps download speed bump for an additional cost ($10/mo in most areas). You can learn more about the new Exede WiFi Modem here.

Ultimately, the goal is to have these kinds of speeds (and higher) plus much bigger data plans all over the U.S. after we launch our next satellite in 2017 (these things take time to build!) Currently we're doing as much as we can with our current capacity, including greater availability of our Liberty plans and this speed boost. If you're not in one of the areas where we're offering these new speeds, hang tight -- our engineers are working as fast as they can to build the satellite and make some even more amazing service available all over the country!
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Alex, Viasat Corporate Communications

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Posted 4 years ago

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Sue Chambers

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I have been on classic 10 for 3 years. usually it is between .50mbps and 2mbps download speeds. I never see a difference between normal and restricted.
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Old Labs (VS1-329-L12FZ)

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You'd do best to contact one of the moderators here if those are the speeds you've been getting for 3 years. Somethings terribly amiss here.

Send an email to exedelistens@viasat.com and include your account an contact information (but don't post that info here since this is a public forum).

One thing to try in the meantime is to bypass your router (if applicable) and connect the modem directly to your computer. Better speeds when doing that may indicate a router problem.   

       
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Sue Chambers

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thank you, my router is relatively new. I have updated the router software and checked the cables and connections thoroughly. I will contact someone on this. Even on my first day of new monthly data I can not load a youtube video without waiting forever for it to load and buffer. LNFZ is no better. Could it be the beam I am on B318?
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Joshua

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Hi Sue,

Possibly but if the speeds don't vary at all, then more than likely it is an issue with your installation (i.e. router / modem / dish alignment / cabling / TRIA).

I'd give support a call (see https://www.exede.com/contact-us-exede/ for the number).

Good luck with getting our speeds back up to snuff!

Joshua
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Laurie Fergerson Lawrence

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How do I get the the speed test that exede uses to test my speed?
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Chad Brown

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You don't , it's built into esvt which is the support utility
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Laurie Fergerson Lawrence

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how do I get to this esvt your talking about?
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Chad Brown

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You don't, it's a support utility for technicians
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Chad Brown

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Speedtest.net is pretty comparible though
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Laurie Fergerson Lawrence

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thank you I have very fast speeds at work and I'm gonna install my new wifi exede modem when I get home so I wanna test it at home to see how much change in speed with wifi exede modem Thanks

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