When will Freedom plan be in my area?

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  • Updated 3 years ago
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I was told freedom would be offered in my area by the end of summer when I signed up and now I am being told there's not ETA... My son homeschools and I desperately need a better high speed data plan. Please help! I am paying nearly $1000 per month because he has to use cell phone data when our excede slows down. How and when can we get Freedom? I really need at least a 100 GB plan, preferably 150 GB. . That's why I signed up with excede.
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katie brobst

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  • as if the sales person said what he thought I wanted to hear to mKe a sale! where is the integrity? i cannot continue to spend $1k per month for data!!!

Posted 3 years ago

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Knight Rider

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Sadly the person that sold you the service didn't tell the whole truth. The freedom plan does exist but in very select areas that have little subscriber base. In most areas the biggest you can get is a 15GB plan. For plan options in your area go to Exede.com and enter your zip code. If you have liberty plans in your area they may be a better option the the plan you are currently on. Other option is to send exedelistens@viasat.com and they can try to go over any and all options with you.
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Jim, Champion

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No one can promise you that. You will not likely see 100 to 150 GB plans with satellite in the foreseeable future. $1,000 per month - Send him to Tennessee and I'll home school him for that. :)
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Whispering Squash

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From what I've been reading, Freedom plans won't be available outside very restricted geographic areas until a few months after the ViaSat-2 satellite (which will make much more capacity available) is launched, late next year.

You are by no means the only person who's posted in these forums that they chose Exede based on false, fanciful, or outdated information from a salesperson.
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katie brobst

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Thank you for the info.
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Old Labs

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While it's true ViaSat-2 will have much greater capacity, it's also true that it will have a greater coverage area (North America, Central America, Caribbean, Atlantic transportation routes). Much of that extra capacity will be consumed by new and emerging markets, not to mention greater revenue opportunities for ViaSat's commercial and government sectors.

Coupled with the uncertainty of a launch date due to the SpaceX problems, late next year isn't set in stone and no plans have been established.

If I were a betting man, I'd guess the Liberty Plan model will be the future - plans offering a fixed amount of priority data at "full" speed/priority and a shift to lower speed/priority once you've exceeded your priority data at least for us in the consumer/residential sector.
     
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Knight Rider

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very true, because as it stands now with viasat-1 you can look up what like emergency response people can get they can have up to 30Mb DL speeds but those would fall under Gov contracts and again those would not be used on a regular basis.  They might use as much data in a year in most cases as one customer uses in a month or two.  Also along with everything Labs said about coverage the new sat covers the entire contential US so anyone out there now that is stuck on Wildblue because of lack of coverage on Viasat-1 (mostley mid west aera) will now have the option to move to viasat-2. Either way yes Viasat-2 will help give us better data plans but keep in mind that there will be tons of new people being added to that satellite before they move any existing customers over to it to help balance the load most likely.
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Knight Rider

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Look its not soly on Exede for blame. When you go buy a car or a computer or a TV a phone a washer dryer etc. do you not do your research before buying? Do banks not check your credit score before just handing you money? I think so, point is all it takes is a little time and effort on the customer side before saying yes to getting service. I didn't come here because I wanted to I looked and looked for about a month trying to find something anything other than another satellite provider after wanting to leave hughnesnet but in the end Exede was my only other option and I did plenty of reading before making the appointment to have it installed.
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Starring Matter

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Yes and no.  A buyer should do their research, yes, but a company, any company, should be responsible for what their sales people say (and their installers do).
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katie brobst

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While I appreciate your reply, I am concerned that salespeople are misrepresenting the company about when things will be available. The freedom plan is advertised on the company website and I had no reason to distrust the sales person. Believe me, I am a research nerd but there is very little to no public information about when freedom rolls out to different regions.
(Edited)
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Kaotic Technologies

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You said.... I had no reson to distrust the saleman...

Dont trust any one that makes there pay by sales / comission. If your 25 yearz or older you know how the world works.
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Brad, Viasat Employee

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Hello Katie. The agent should not have made that promise. Even our Corporate office agents such as myself won't know where, when and if the Freedom plan will become available in other areas. As it stands now, it's only in a very limited and select area. We do anticipate with the launch of ViaSat 2, that we'll see more widespread plans but that's still projected at Summer 2016 (we're fully at the mercy of SpaceX's schedule on this). In the meantime we do have a number of markets with the Liberty Plans which offer some really good perks. If you email us at exedelistens@viasat.com, I'll be more than happy to check to see if that's a viable option to you.