So you ran out of data and now you're angry at Exede...Read on...

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People....   you must understand that you are buying data that is delivered by satellite.

All the rants about running out of data are much like children complaining that their candy bar was just too small after they ate it all.... and of course, they want more.

How many people have a WiFi router connected and also have an android phone or similar?  Ever noticed how it will latch onto your WiFi to save you from cell companies data caps?  Know your equipment and what it is capable of doing, or resources it may find that end up bleeding data from your internet connection. 

Get a network monitoring program like 'Net Peeker' (www.net-peeker.com) and watch what connections your computer is making.  Maybe your home computer is a "spam-bot" or similar where your connection is booked solid around the clock by someone else via remote control.

To blame Exede because YOU ran out of data is just plain unfair.  You may be losing your data to people or places you are unaware of. Would you gripe to the water company about a high bill if you had a badly leaking pipe under your house?  it's not their responsibility to make sure the product is only being used where you want it.

Again...you must understand that you are buying data that is delivered by satellite.
How it gets used is entirely up to you.
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J&J

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Posted 4 years ago

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Carie Wynn

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My complaint isnt that I ran out of data but that there is a cap on data all together!  This is insane.  Because I choose to live a life out in the country where no other internet service is available, I am limited to useage - that's like putting a limit on how much oxygen a person should consume.  Guess if I want more internet options, I have to move to the concrete jungle...NOT!  I will deal with a slower internet speed for half the month.  Yep, that's what I said, this exede lasts max 16 days.  Crazy.
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LumiBlossom .

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Hey now, in not having data issues. Had to watch an Exede Techie and correct everything he did and now my data isnt an issue.

So where were we again? Oh, yes. :) try again
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Jackie Ferring Prine

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I agree with you LumiBlossom.  Never - have I ever been to a forum that makes me feel like crap until I came here.  I mean they act like we come here to chat??  No we come here when we have an issue and need help getting it resolved, and yeah, a lot of times we're pissed.  We definitely don't want to be preached to about how we are in the wrong and this company of course is always right.  They can't tell me that this company is perfect because I have lived with it for quite a while.  Only reason I use it is I have NO other options and believe me, as soon as one comes up, we'll be gone.  Have they ever wondered why there are so many out there who think just like me?  Oh, I forgot, it's not because of the company.  Blah!!
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Donna DuPrie

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yea i keep going thru data also i understand the limits and all but when i purchase extra and that gets used  when i am in bed well customer service helped me understand that then ran into another rep who was very rude and nasty so guess what i am going back to hughes net where they have FREE restore token and i never spoken to or treated rudely when i help pay your pay check
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Don Anderson Sr.

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That's what predators do pick on the weak, big bucks evolved. I have one year and will be moving to another provider.
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Lynda Maria Bangham

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relevant word - choose, you choose to live rural and with that comes great benefits and also some not so great benefits.  Did you not research internet availability before you chose to move rural?  If internet speed and limits is a high priority, you might consider choosing to relocate where it better meets your needs.
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TheCatWillStrike

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The problem with satellite internet is the caps are too low. 25GB just doesn't fit
for a family anymore. If caps of 150-200GB were possible then it would be easy to stay within the caps. But they are not and most likely never will be. With caps of 25GB rural America will be stuck in the 90's. There could be 5 people living in your house. 2 adults and 3 kids. It's so easy to chew 500MB-1GB a day per person. Try watching YouTube for 30 minutes day. Say that all family members in your house do that each day. I hope to god that 95% of rural America will have wired broadband options in the next 10 years and less than 2 million will have satellite. I can tell you this. When I have a family and I recommend this to everyone, make sure your house gets cable or fiber. That's all I got to say.

Those of you who are able to stay within the caps probably are couples without kids.  

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Ian McDonald

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I have 4 kids... then again I also control access to the internet and don't allow internet gaming. We have it for work and school and some research for projects around the farm.

I have the 10GB plan and am able to stay within the limits just fine. But as I said I control internet access (routers are a wonderful tool) and we don't use Windows or Mac so I have an even tighter control over the computers and what they transmit and receive.

I signed the contract like everyone else with the understanding that I have a specific amount of data available to me that I am paying for. It's clear and simple and staying within the limits means being responsible and living aware.
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Jackie Ferring Prine

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yeah, yeah, you're perfect
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Ebal Nolom

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He's not perfect, but he is happy, being able to budget his Internet usage and having a life outside of the keyboard.
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Brian Shackelford

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We have 4-5 people in our house using the internet. We use it for school, work, and leisure. We have found the ability to be online each for several hours a day doing what we need to do and stay within our data cap. We are fortunate to have a grandfathered unlimited data plan with Sprint and so the cell phones never connect to our wireless (turns out they were the big culprit).

Towards the end our allotment, if we have some BW left over we may splurge and watch a movie or do updates during the day rather than at night. We are on a 15 GB plan and with just a few days left still have 7 GB left on our plan for the month.

It is possible, it just takes discipline and cooperation of every user in the house. Satellite internet is more for the stuff you absolutely have to have internet for, not for leisure activities. If you treat it that way, it seems to last a lot longer.

I just wanted to let folks know that my family is doing OK on our bandwidth and say that it can be done. Do I want more - of course I do, but the reality is I chose to move here before broadband was available anywhere (AOL, Compuserve, and Earthlink were the common ISP's of the time via dialup). If I was to move again, I would look for a connected house, but for now that is not an option so we make d0 with what we have.
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TheCatWillStrike

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Yeah well. I won't be living life like that forever. It's just me using the internet. I' the one who pays for it. When I move out of my parents house I will be at a place that has cable. I don't want to suffer with such low data caps that no family member would be able to do anything.
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Jim

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Another reason the other forum is so much better than this one is you can block users who are abusing the forum.
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Steve Frederick-VS1/Beam314, Champion

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Jim, you are so right on that. Works great for those spammers and others who go off on a wild ride.
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LumiBlossom .

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Steve, seriously. Is calling someone a dork playfully when they are being far worse, really that bad? If I am to "refrain" then I'm asking you and your kind to refrain from obligating me to call you out for being corporation-like and abusive in a professional manner.

I've seen it way to often, and you think we don't know or won't do anything about it, and then you attack those of us who call you out on it, because we're apparently not degrading to that level.

Bless your heart. :)
(Edited)
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Exede Kimberly

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LumiBlossom, we are trying to keep the forum clean and respectful. Language, even mild, may offend some members so we ask all the refrain from any name calling etc. Thank you.
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LumiBlossom .

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That's being oversensitive.
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Geo Nunya

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I miss my TW Cable.  I was averaging 200g/month.  I too have move further east of the Dallas Metroplex and have only limited choices for internet service so I went with two internet service providers.  I am on a 10g plan from Exede (12mbps) and I went with a wireless provider (Rise Broadband was available in my area) and their 150g/month plan (5mbs).  My combined bill is still less than what I was paying Time Warner.  We connect the tablets, smartphones and youtube or netflix streaming to the wireless provider and I use the satellite for work from home and other high speed requirements.  It's funny, but sometimes my 5mbps down seems a bit faster than the satellite but you also need to understand how satellite works (bursts of data) before you can compare the two.  I know my solution may not be right for everyone but it works for our family.  My kids know they have a limit on data now so its up to them to police themselves.  I am still testing data speeds for my work from home needs on the wireless service and hold out hope that at some point in time the wireless provider I am using will upgrade equipment for higher speeds.  The big 3 wanted way too much for their wireless home internet service and had low data caps on the plans that I thought were affordable to the average home.

Having said that, I manage global service desk operations that we provide to clients all over the world and if any of my agents displayed a bad attitude or resorted to name calling (as I have seen in other posts)  they would be removed from our service operation.  "Customers" (your bread and butter who without you would not have a job) come to you for help, guidance, and sometimes the need to be educated.  You can do all that without talking DOWN to anyone.  I have read all the complaints about speed and data usage.  It is evident there IS a problem that needs to be researched and addressed.  Its the 80/20 rule...  80% of it maybe/could be user related or educational on the part of the user (politely pointing out possible usage hogs) and then 20% is actual issues with the systems or devices that Exede and other providers use.  I am monitoring my data usage very closely and so far think it is within my usage patterns but as others have pointed out in this and other threads on the forum, I usually unplug my laptop from the modem when not in use.  I did notice my modem lights flashing as though the laptop was sitll plugged in, which I thought was odd.

Our lifestyles have changes so much over the past few years and internet usage and dependency is as high on our list of needs as water and electricity.  Service Providers need to be considerate of that.  The average user does not know that facebook alone chews up high amounts of data with all their ad's, autoplay videos and other marketing add-in that they use.  There is a way to help the common user control their data usage and perhaps a self-help document explaining these things and how to turn the off or disable them would be more helpful than just telling someone your a data hog or you dont know anything about what you doing etc.  You are in the customer service business and while you do not have to tolerate users being rude and obnoxious to you, you need to be a bit more understanding and empathetic with your customers.

Geo 
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Old Labs (VS1-329-L12FZ)

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Geo,

FWIW, I've never found the Exede Moderators as well as all those moderators who've come and gone (all ViaSat employees and currently Exede Alex, Exede Lindsey and Exede Diana) to have been disrespectful of their customers. All have exhibited the patience of saints in dealing with their customers. So IMHO, kudos to them. I'm surprised some of them even have tongues left having probably bitten them on time too many after being directly called liars and thieves on occasion.

Everyone else here is a customer who's either satisfied or unsatisfied and the pissing matches that sometimes occur between customers are simply the nature of the social media format used here. Even then the moderators do a good job of breaking them up when they get out of control.
(Edited)

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