Slow speeds

  • 1
  • Problem
  • Updated 12 months ago
  • Acknowledged
  • (Edited)
When it takes FIVE minutes for one page to load, TEN minutes to download a small file.. and you've only used 36% of your data for the month.. so that's not it! :(
Photo of Vicki Cook

Vicki Cook

  • 17 Posts
  • 3 Reply Likes
  • frustrated

Posted 12 months ago

  • 1
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Bev, Champion

  • 3051 Posts
  • 1273 Reply Likes
Hi Vicki, I'm sorry you are having such slow speeds. That isn't normal if it's at all hours. Sometimes, on some of the busiest beams, that happens for a little wile during peak usage hours but, not all day, every day and, with priority data remaining, you shouldn't have problems loading most web pages.

Many things can cause such issues, including alignment and modem or TRIA issues. If you send an email to exedelistens@viasat.com they can take a look and see if there are any issues that stand out to them, and get you the help you need to fix your slow speeds. Please include your account and contact information as well as a brief description of the problem you are having in your email to them.
Photo of Steve Frederick

Steve Frederick, Champion

  • 2681 Posts
  • 1680 Reply Likes
Vicki, send  an email to exedelistens@viasat.com. Include your account number, a phone number and a description of your problem. The moderators will look at your modem with the tools they have and see what needs to be done.