Plan upgrades

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  • Updated 4 years ago
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  • (Edited)
So I just checked into doubling my internet plan from 15 gb to 30 gb. and they informed me that to do so I lose my midnight to 5 am free zone. actually if I make ANY changes to my plan. so if I decide to pay more for internet then they take away the free time. I'm so far beyond mad. This is what happens when there isn't an alternative. This is the only available source of intenet for my area, so they can charge ridiculous amounts of money for mediocre internet and then take away what few perks are available???.
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Donnetta Swindell

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Posted 4 years ago

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Steve Frederick-VS1/Beam314, Champion

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Donnetta, you should switch to the Liberty 10 plan. On that plan, once you use your 10 GB you go into the Liberty Pass mode and will get speeds of 1 to 5 Mbps, which is more than enough to watch Netflix, etc. It is a really good plan, unless you are using the LNFZ to download hundreds of GB each month.

Internet plans are sometimes changed, not much we can do about it. I am on Liberty 10 and just love not having to watch my data usage. Happy, happy, happy!
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Brad, Viasat Employee

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Just to parrot what a few people said on here, On the surface it could sound terrible the Late Night Free Zone removal is taking away a perk but really the Liberty plan allows you to continue using the internet at a speed of 1-5mbps which should be adequate enough to do most online activities and as before, your data will reset at the start of the billing cycle. Because of the benefit that Liberty plans offer with a soft data cap as opposed to a hard data cap, there's no need to implement a Late Night Free Zone as it's simply not needed. The classic plans are all but retired for most areas but we are not twisting anyone's arm into getting them and allowing customers to remain on the plans they currently are on and effectively grandfathering them into prior plans and pricing. For what it's worth the Liberty plans seem to be universally enjoyed by our customers that made the switch.
(Edited)
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Brian Shackelford

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Brad - by soft data cap, I assume you are referring to the speed throttling during congested times.  Is that correct?  If not can you clarify?

Thank You in advance
(Edited)
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Brad, Viasat Employee

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Im meaning just once the priority data is used how you can see speeds between 1-5mbps as opposed to the classic plans speed during the day if you've surpassed your limit. soft cap vs hard cap respectively. 
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Brian Shackelford

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Thank you for the clarification.  I think the one thing that is keeping many users (myself included initially) from changing off the classic plans is the fear that too many people will utilize the system and start causing slow speeds (i.e. - congested prime time speeds) during the non-prime hours since right now the really heavy use occurs during the free zone when everyone on Classic and Evolution kick off their downloads and recording programs.

The fear comes in that if too many people bank of getting those speeds and then utilize their systems with constant streaming or downloading during those hours that performance will suffer and cause Exede to need to institute some sort of cap on the usage again.  The real consideration is that on a full speed LNFZ a user can actually pull down a lot of data (~ 25 GB) during that 5 hour period.

If suddenly caps are dropped onto the Liberty Plans, then they have lost a very significant amount of un-metered data that cannot be gotten back since the free zones are no longer offered.

If someone from Exede could clarify that there will not be any hard data caps imposed as well as assure current customers that Exede will work to alleviate the congested times of the day and that we will not start seeing congested speeds all the time (in other words Exede will not oversubscribe the services to where non-prime Liberty Pass users will get sub 1 Mbps speeds), I think you could convince nearly all subscribers to change plans to the Liberty Plans.